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IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 99 of 2967

Status to be returned when performing an automatic silent install

When performing an automated silent install/upgrade from the Windows command prompt, instead of the command dropping straight back to the command prompt, certain messages would be returned and at the end of the install/upgrade a return code/status...
almost 4 years ago in Sterling Connect:Direct / Installation & Upgrade 2 Not under consideration

Reorganize the catalog in Call Center

When we load a catalog to Sterling, the items are not in the correct size order, but there is no way to manually reorder or set up a customization to organize these sizes. Therefore, when a user is trying to select a size they have to look through...
almost 4 years ago in Call Center 5 Functionality already exists

Add an Admin ID for CD UNIX Installations

Currently CD UNIX can be installed under another ID. However, during a particular step of the installation process, the root password is required. Can an administrative ID be added to the CD UNIX installation that has the appropriate access needed...
almost 8 years ago in Sterling Connect:Direct / Installation & Upgrade 2 Not under consideration

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

please help to support Chinese local operating system

The local operating system in China is mainly based on the secondary development of linux, such as the operating systems of deepin and NeoKylin, which need to support the installation of C:D Linux on these operating systems.
about 5 years ago in Sterling Connect:Direct / Installation & Upgrade 1 Not under consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Slient Installation for Connect:Direct Client Only

Current silent installation only support server and client option. Please add installation option "client only" for silent installation / upgrade.
over 5 years ago in Sterling Connect:Direct / Installation & Upgrade 1 Not under consideration