IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 120 of 2988

add HELP icon to the Sterling Connect:Direct applications that will direct the customer directly to the Support Request tool

support vets many customer complaints about the IBM.com website. If we add some direct links into the products the customer uses, like a SUPPORT TICKET link to the SR tool, this defuses customer hostility to the web site.
almost 8 years ago in Sterling Connect:Direct / Administration & Configuration 1 Not under consideration

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Cluster Support and Certification for Connect:Direct Web Service 6.0

CDWS would be an integral part of Connect Direct as technological adaption of APIs increases. And when we want to have an API server, we would look at providing 24/7 services to our businesses. So we want to have CDWS on a clustered model especial...
over 4 years ago in Sterling Connect:Direct / Administration & Configuration 1 Planned for future release

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
over 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

CONNECT DIRECT WINDOWS CONNECTION WITH HNAS SYSTEMS

No description provided
over 5 years ago in Sterling Connect:Direct / Administration & Configuration 1 Not under consideration

Please add another tool/command to UNIX Connect:Direct : NDMPING which exists on TANDEM Connect:Direct, however not on UNIX Connect:Direct

Please add another tool/command to UNIX Connect:Direct : NDMPING which exists on TANDEM Connect:Direct, however not on UNIX Connect:Direct. It is useful to have NDMPING on UNIX Connect:Direct to help CD Administrators to complete a validation test...
about 6 years ago in Sterling Connect:Direct / Administration & Configuration 1 Not under consideration

Passwordless login in CDWS

Our connect-direct node is using a passwordless unix user for communicating with our partners node (snode). As of right now (v 6.0.0.3) the Connect:Direct WebServices GUI is requiring password in order to login on our node. There seems to be no wa...
about 6 years ago in Sterling Connect:Direct / Administration & Configuration 1 Not under consideration

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