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Thank you for your patience as we've progressed with the enhancement request backlog for Connect:Direct. Unfortunately after additional consideration we believe that the decision on this request must be changed and that it will not be considered for inclusion into Connect:Direct moving forward. We believe that directly linking to the IBM support ticketing system would introduce challenges if that system moves in the future causing broken functionality in the Connect:Direct user interface.
Sincerely,
Chris Sanders
Connect:Direct Offering Manager