IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 128 of 2985

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Add AS2 message-id for Correlation search

Currently we can not used the Inbound / Outbound AS2 message ID to search in IBM Sterling Integrator. In any scenario when AS2 partner face issues in connectivity, primary key provided them is AS2 message ID. Please enable search using AS2 Message ID
6 months ago in Sterling B2B Integrator / Usability 1 Future consideration

Ability to Pause and Un-Pause CD nodes in SCC using runbatch or API

Sterling Control Center should have an sbility to Pause and Un-Pause Connect Direct nodes in SCC using runbatch script and/or using API
almost 8 years ago in Sterling Control Center Monitor / APIs & SDKs 1 Functionality already exists

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

EPSDK API should allow caller to specify keystore and truststore for SSL/TLS connections

When Control Center is configured for SSL, an application using the EPSDK should be able to specify the keystore and truststore to use for SSL connections. Currently the EPSDK does a few things that don't work well 1. The SDK sets up a Trust Manag...
7 months ago in Sterling Control Center Monitor / APIs & SDKs 0 Under review

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

Add support for HTTPS Content-Type: multipart/form-data

IBM Support states that the below is unsupported by SI: curl -X POST "https://$address/api/files" \ -H "Accept: application/json" \ -H "Content-Type: multipart/form-data" \ -H "Authorization: 550f9407-146a-4542-bdfb-428acbd558f3" \ -F "file=@...
over 1 year ago in Sterling B2B Integrator / Usability 2 Not under consideration

Revive Health Check Utility for Sterling Integrator

We had been widely using the Health Check Utility to examine the health and performance of the application on a weekly basis. After the utility was removed from recent versions, we are having difficulty validating the application on a routine basi...
over 2 years ago in Sterling B2B Integrator / Usability 1 Not under consideration

Support TLS Certificate authentication in SMTP adapter

Migrating to Microsoft Cloud-hosted SMTP Relay using port 25. Applications are required to have company domain issued TLS certificate for communication when sending to users outside the company.
8 months ago in Sterling B2B Integrator / Usability 1 Future consideration

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