IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 94 of 2970

Mailbox delete should mark all mailbox data for deletion

Customer urgently needs the mailbox delete options shown in the attached image to delete all data associated with the mailbox entry. Some data is being marked for deletion, but not everything. They need all data associated with that mailbox entry ...
6 months ago in Sterling B2B Integrator / Performance / Usability 1 Planned for future release

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Enable FTP, SFTP 1.0, and HTTP client adapters to support all asi nodes

Customer is planning to use horizontal pod autoscaling in B2BI/SFG such that if the CPU usage gets too high on ASI node one, it will automatically scale out another. The issues is not all client adapters support running on "all ASI nodes". They re...
6 months ago in Sterling B2B Integrator / Performance 1 Future consideration

Update db_optimization_tool.sh to support Oracle and other DB Vendors

In the past IBM provided the db_optimization_tool.sh script with B2B Integrator to facilitate index reorgs with MySQL DBs. Several companies such as my own will only implement vendor scripts for index reorgs. Can IBM update that script and supply it.
over 4 years ago in Sterling B2B Integrator / Performance 1 Not under consideration

Ensure failover detection ping from SSP PS can be recognized as such in B2B

These pings are causing literally thousands of errors in our C:D logs on B2B every hour - as the C:D server adapter can see the pings hitting the port but recognizes that they are not valid C:D sessions. A recent health check performed by IBM/Sabr...
almost 4 years ago in Sterling B2B Integrator / Performance 1 Future consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Make the zip file layer more efficient when unzipping large numbers of files

Any customer using zip files which contains a large number of files (1000s) to be delivered to a single or even multiple consumers will notice that it can take hours to deliver even a small number 4800 small sub 1KB files to a single mailbox. If a...
over 2 years ago in Sterling B2B Integrator / Performance 0 Under review

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

MSQL JDBC drivers 10.2.0 and higher support for Sterling B2B Integrator.

Need IBM Sterling B2B Integrator support for MSQL JDBC drivers 10.2.0 and higher. The driver have an additional pair of parameters that designate the retry connection between in the event the database connection is broken or failover. https://lear...
almost 3 years ago in Sterling B2B Integrator / Performance 0 Planned for future release

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