IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Clear

Ideas

    Showing 496 of 2998

    API for Handling Alerts

    Please develop an API for handling Control Center alerts. Internal applications that use Control Center data would benefit from this.
    over 3 years ago in Sterling Control Center Monitor / Usability 2 Functionality already exists

    SalesForce Case TS******* email notification to have Client Name in the Email Subject

    Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment w...
    over 6 years ago in Call Center 2 Not under consideration

    Customer Pickup to pass Modification Reason when Cancel is selected and changeOrder is invoked

    During Customer Pickup if "Cancel" is chosen as "More Actions" then cancellation reasons are provided in dropdown however when recordCustomerPick is invoked it internally calls changeOrder to cancel however the cancel reason code is not passed int...
    over 3 years ago in Store Engagement / APIs & SDKs 1 Is a defect

    TS009319697 : Not able to pick only specific order to SHIP in IBM store

    In Store UI, if multiple shipments using same carrier, then we do not have the option to ship each shipment at different times. Replication steps attached. Client Requirement: We don’t want to send the store to store order out until we know the re...
    over 3 years ago in Store Engagement / Other 1 Future consideration

    Access from Zendesk

    We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
    over 3 years ago in Call Center 2 Functionality already exists

    Store UI: Requirement to capture user making inventory adjustments/cycle count approvals

    In Store UI, when we perform inventory adjustments, user info who did the adjustment is not stored/displayed in store UI nor it is passed in the webhook inventory adjustment subscription. Impact: User will not be able to backtrack who performed in...
    over 3 years ago in Store Engagement 0 Not under consideration

    Monitor Aspera Nodes

    It would be great idea if we can have monitoring enabled for Aspera Nodes and secure proxy, the reason I would say is as Aspera provides one of the MFT solution which enables us to transfer huge data and since it has the ability to do so lot of or...
    over 3 years ago in Sterling Control Center Director 5 Not under consideration

    Propagate configuration via batch

    This new idea is to request that Sterling Control Center Director allow configuration propagation, in this case from Connect:Direct (userfile, netmap, InitPams, Secure+), via Batch, and not just via the graphical interface.
    over 3 years ago in Sterling Control Center Director 3 Functionality already exists

    Move summary screens does not have the product details move post cancellation

    Replication steps:1) Create a new Adhoc move with one serial and non serial SKUs.2) Complete the Pick for both the SKUs.3) Now the move will be In-Progress .4) Cancel the move using the below API call.<Request HTTPMethod="POST" URL="https://sto...
    over 3 years ago in Store Engagement / Usability 1 Not under consideration

    Skipping Payment Confirmation Page

    In our the old UI we had to a customization that removed a lot of buttons from the add payment screen. In our case the orders were always $0, but we still had to confirm the payment method. We would like to be able to remove that screen altogether...
    over 3 years ago in Call Center 1 Future consideration

    By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
    Do not place IBM confidential, company confidential, or personal information into any field.