IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 112 of 2982

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

RestAPIs support to Create/Update and Delete MAP Files

This will help us to include Maps for our CICD Pipeline where we are updating B2Bi Assets using B2Bi RestAPIs.
over 3 years ago in Sterling B2B Integrator / APIs & SDKs 2 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

API to verify the Heartbeat of B2Bi/SFG

API to verify the Heartbeat of B2Bi/SFG, we can achieve Heartbeat of B2Bi/SFG by calling Hello world http adapter with hello world bp. Here is a chance of raising false alarm though application is up & running state, but HTTP adapter is in dow...
about 3 years ago in Sterling B2B Integrator / APIs & SDKs 1 Future consideration

Read REST API Client for POST

In the documentation, https://www.ibm.com/docs/en/b2b-integrator/6.0.2?topic=z-rest-api-client-service, the outputpath is specified for a GET but we are attempting to POST. While the BP uses the path I've specified to write a file, it's a 0 byte f...
over 2 years ago in Sterling B2B Integrator / APIs & SDKs 0 Under review

Allow to create PGP Partner & PGP sponsor through API's on SFG Swagger UI using Native PGP

There is no way to create on Native PGP a PGP Partner or a PGP sponsor using API's through this url : http://<host>:<baseport+74>/sfgapis/swagger-ui.html We would like 2 new menus in the swagger : pgp-partner-controller pgp-sponsor-con...
about 3 years ago in Sterling B2B Integrator / APIs & SDKs 1 Future consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

API Endpoint for Document Envelopes

We are currently querying the SI tables directly to get data related to trading partner document envelopes. We prefer to use API endpoints to query data from our management tools.
over 1 year ago in Sterling B2B Integrator / APIs & SDKs 1 Future consideration

MS GRAPH API Protocol for B2Bi Mail Client Service Adaptor

We have one integration where we are using B2B Mail Client Adapter to fetch mails and perform operations. Now Exchange servers from where we are downloading mails are moving to Cloud. They want us to use protocol like MS graph API or Exchange Web ...
over 3 years ago in Sterling B2B Integrator / APIs & SDKs 2 Not under consideration

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

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