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Ability to modify payment details of order in OMoC
Currently in the OMoC version of the call center, there is no ability to change the payment details on the order. This means that if the original payment method failed due to card expiry, insufficient funds etc. the customer cannot have the paymen...
There are currently two security roles: CompanyAdmin and CompanyUser. We believe these need to be further refined and have a CompanyViewer role established. Company Admin would be for our security team to manage users and permissions. CompanyUser ...
Ability to Stop/Start a particular instance of an Agent/Integration server
As a part of housekeeping activities we often come across scenarios where we need to do a restart of a Agent/Integration server. This restart could impact the processing of orders for a time being which could lead to business impact. To ...
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