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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 105

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
5 days ago in Call Center 0 Submitted

Request to extend AS2 user password length to 100 or more chars, and/or enable User Identity Key authentication method for AS2

We are unable to accommodate AS2 connections to CPI due to username and password length limitations. This has a risen during a POC with client Haleon who have already commited to a further 6 connections that we currently can't facilitate. We have ...
9 months ago in Sterling B2B Integration SaaS / Communication Protocols 3 Planned for future release

Ability to trigger Status Message and Email Notification based on Protocol Delivery Event

Customer wants IBM to trigger status message generation and email notification based on protocol delivery eventsAS2 - trigger status message (success & failure) and email alerts based on positive & negative MDN'sOFTP2 - trigger status mess...
over 1 year ago in Sterling B2B Integration SaaS / Communication Protocols 2 Not under consideration

SAP ALE Adapter - Support Connecting to Load Balanced SAP Environment

IBM Sterling B2B Integration SaaS platform does not support connecting to load balanced SAP environment using ALE connections today. We need changes to the existing JCo properties to enable this support. This should benefit all IBM Sterling B2B In...

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Have option to skip retry for selected HTTPS codes on the APIM UI

Have option to skip retry for selected HTTPS codes on the APIM UI
3 months ago in Sterling B2B Integration SaaS / Communication Protocols 2 Under review

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Added a feature to support multiple wildcards in file masks for SFTP file retrieval, enabling patterns such as "*filename*.xml" to be used in regular expressions for more flexible file matching

Added a feature to support multiple wildcards in file masks for SFTP file retrieval, enabling patterns such as "*filename*.xml" to be used in regular expressions for more flexible file matching
6 months ago in Sterling B2B Integration SaaS / Communication Protocols 0 Planned for future release