IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 41

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Allow Pass-Through User Mapping option for " Password Or Key " Authentication Method in SFTP policies

We want to be able to select on the secure proxy configuration manager on SFTP policies the User Mapping option " Pass-Through " when the required Authentication Method selected is " Password Or Key ". This option is available for " Password ", " ...
over 3 years ago in Sterling Secure Proxy / Administration & Configuration 3 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Generate Notifications From IBM Secure Proxy on Expiring Certificates

When using Connect: Direct and Secure Proxy, all the Partner specific certificates currently get checked into IBM Secure Proxy Trust Store, if there are Partner certificates up for expiry there is no functionality available in SSP to notify on th...
about 5 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

Monitoring, Alerting and Reporting capabilities not available

Monitoring: The only way to investigate the status/traffic of a specific connection is accessing the Event and Audit log files located in the SSP server. This has a deep impact on the usability of the product making the operation activities of Sup...
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
11 months ago in Call Center 0 Future consideration

Steling Secure Proxy new feature request for password reset/forgot password.

System : SSPActor: User needing to change a forgot password. SSP currently does not support forgot password or password reset self service functionality. Need to add this feature on SSP Description: During the initial on boarding of a partner id w...
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

Automated way to copy exported SSL conf file from CM to Engine

We use a common SSL certificate for the CM, engine and Jetty web server communications. We export the SSL certificate store file from the CM (via ./configureCmSsl.sh -e file=<export file>) and store that in a location on the server the CM ru...
over 2 years ago in Sterling Secure Proxy / Administration & Configuration 2 Future consideration

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