IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

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Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
5 days ago in Call Center 0 Submitted

view partner details without having edit access

Our support team often need to view SFG partner details (profile/account/protocol/community membership) to troubleshoot issues, however we want it to be view-only access. We currently cant provide access to view that information without adding a u...
4 months ago in Sterling File Gateway / Administration & Configuration 1 Under review

Migrate all files from an old SI Documents to new repository

When SI property jdbcService.document_dir is updated, new files are stored on the new location, but existing files remain on the previously configured location. There is no functionality to migrate data from old to new location. This is an enhance...
about 1 month ago in Sterling File Gateway / Administration & Configuration 1 Not under consideration

SFG integration with Mainframe SFTP server Co:Z

Hi Team, We have SFTP server on mainframe using product CO:Z. In order to send files from open system to mainframe we have to set DCB parameters. Along with we want to trigger processes on mainframe. ls /+mode=text ,lrecl=80,recfm=fb,space=cyl.5.5...
4 months ago in Sterling File Gateway / Administration & Configuration 1 Not under consideration

Work on Multiple mailboxes using Myfg2.0

Hi Team, We have requirement to have one user access to multiple mailboxes. This has been configured for one of user - producer1. Using myfilegateway, we can list all the partner mailboxes and upload files. But on myfg2.0 , the partner name is not...
4 months ago in Sterling File Gateway / Administration & Configuration 0 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Ability to manage multiple SSH Authorized user keys for a Partner

Currently we can only add/associate one SSH key to a user account from SFG UI. We need to go to SBI dashboard to associate multiple SSH keys to a user ID. This is a limitation within SFG UI but also adds a risk for user accounts which already have...
7 months ago in Sterling File Gateway / Administration & Configuration 2 Planned for future release

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

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