IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 27

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

Add a flag to the get partners API to have the partners custom fields included in the results

For the get partners API (pemws/sponsors/<sponsorContext>/partners/) add an optional flag which indicates that the partners' custom fields should be included in the results. The custom fields are currently returned when retrieving a single p...
over 6 years ago in Sterling Partner Engagement Manager / APIs & SDKs 0 Not under consideration

Execute APIs within dialogs

Currently a person's selection cannot execute an API call without exiting the dialog. We would like to add the ability to execute an API call within a dialog. This will allow us to cut down on the number of dialogs within an activity. This will he...
almost 8 years ago in Sterling Partner Engagement Manager / APIs & SDKs 2 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

REST API support to convert not invited users to registered PEM

We need new REST API marking the status from NotInvited to Registered for PEM users and this only sponsor admin can call. The requirements have been discussed with OM and Dev team (Jagadeesh)
almost 8 years ago in Sterling Partner Engagement Manager / APIs & SDKs 0 Not under consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

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