IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
8 days ago in Call Center 0 Submitted

Limit number of alerts for same BP failure

We have set up an alert that sends an email for a Business Process that is processed with errors. At a given time, there may be thousands of failures for the same BP, and we do not want to receive emails for each and every failure of the same kind.
about 1 year ago in Sterling Control Center Monitor / Usability 5 Under review

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Users Need to be able to save their filters

We have multiple users that monitor different servers and the servers they monitor a particular week can change. It would be a great if users could save their filtered servers under a name that is meaningful to them and then they can select it for...
2 months ago in Sterling Control Center Monitor / Usability 1 Submitted

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Monitor and alert on expiring SFG/B2Bi certificates and keys

Control Center already provides monitoring and alerting on certificates used in SSP and C:D. SFG transfers using protocols such as FTPS, AS/2, and EBICS also rely on certificates with SFTP transfers relying on SSH keys to secure them. Where SFG is...
8 months ago in Sterling Control Center Monitor / Usability 0 Submitted

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

List Connection Type in the Server List Menu - i.e. TCP, TLS 1.2, TLS 1.3, etc

The Server List currently displays many items. However, it doesn't currently provide the connection type such as TCP, TLS, TLS1.2, etc. One must go to the details of the server in order to see that. I believe having the connection type listed with...
4 months ago in Sterling Control Center Monitor / Usability 0 Submitted

Need to be able to search/filter by process name for SLCs

We just recently upgraded our Test Control Center environment to 6.3.0.1. We've noticed that we cannot search by process name in the SLCs section. Only SLC Name and Description are available. This was available in 6.2.0.1.
4 months ago in Sterling Control Center Monitor / Usability 0 Submitted

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