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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 113

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
6 days ago in Call Center 0 Submitted

Password Vault support for outgoing Connect Direct for Windows transfers

There is a need to execute Connect Direct transfers securely as a User/Functional ID managed through Password Vault.
over 2 years ago in Sterling Connect:Direct / Security 9 Future consideration

ID logging for added / deleted/ modiifed ID's in User proxy/ Functional Authorities

We need logging to be done as to what ID has been added deleted or modified in connect Direct Proxy users or functional authorities in windows Connect Direct as currently no modification can be seen of users only submitter details are found
8 months ago in Sterling Connect:Direct / Security 4

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Audit logging to support PCI requirements of ADMIN users and their ACTIONS

From a PCI perspective our people want Audit logging of whenever a user with ADMIN rights updates something in Connect:Direct whether via Secure+ or in the NETMAP or the Functional Authorities or Initparams. Whatever an ADMIN has rights to update,...
2 months ago in Sterling Connect:Direct / Security 3

Cryptographic function used for TLS certificates storage should use SHA-384 or SHA-512 or POLY-1305

CA Certificates, Key Certificates and Private Keys are stored in key database file cdkeystore.kdb + STH file. In addition software stores the key database password in .keystore file and passphrase to the private key in .password file in C:\Program...
over 1 year ago in Sterling Connect:Direct / Security 4 Not under consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Support for SHA-3 cryptographic algorithms

to support the below emerging cryptographic algorithmsSHA-3, including ALL variants listed here: https://en.wikipedia.org/wik: i/SHA-3#Instances
about 2 years ago in Sterling Connect:Direct / Security 0 Future consideration