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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Under review
Workspace Call Center
Created by Guest
Created on Jul 22, 2026

RELATED IDEAS

Agentic AI Chatbot - Add the ability to customize chatbot flows and information by brand, including showing or hiding specific information per brand

Different brands (e.g., Kate Spade, Coach, Stuart Weitzman) may have different policies, workflows, or data that's relevant to a CSR — such as return windows, appeasement rules, or instrument eligibility. Today the chatbot presents the same flow and information set regardless of which brand an order belongs to.

This idea adds brand-level configuration so the chatbot can adjust what it shows or how a flow behaves based on the brand tied to the interaction. This could mean hiding fields or sections that don't apply to a given brand, surfacing brand-specific policy text, or branching a flow (e.g., Appeasement or Reship) differently depending on brand rules. The goal is to avoid a one-size-fits-all bot experience when brands genuinely differ in policy or process, without requiring separate bots per brand.

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