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Status Not under consideration
Workspace Sterling Partner Engagement Manager
Categories Alerting/Notifications
Created by Guest
Created on Dec 22, 2017

RELATED IDEAS

Notify Sponsor an error has occured for a Partner's activity

When a partner is completing an activity an error can occur. In order for the partner to continue the activity the sponsor must investigate the error, resolve, and notify the partner to continue the activity.

Currently, there is no way for the Sponsor to know there has been an error, besides to manually enter each activity which has been rolled out. This could cause partner's to be on hold for days, until we notice an error, or they contact us.

We would like to propose an automatic email notification which states which partner had an error, on which activity, which is automatically sent when the partner receives the error. This will allow the screening team to solve the error as quick as possible and eliminate hassle for the partner.
DeveloperWorks ID DW_ID77895
RTC ID RTC_ID478995
Link to original RFE http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=77895
  • Guest
    Reply
    |     Feb 10, 2021

    While this enhancement has benefits, we don't expect to be able to deliver on this in the medium term (within the next 18 months)

  • Guest
    Reply
    |     Jul 10, 2020

    This error notification should occur for both portal and provisioner activities.

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