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Status Submitted
Created by Guest
Created on May 22, 2024

Script to suppress the alerts during/after the maintenance hours

We CCM running on our environment and monitoring SFG/B2Bi/SEAS/CD components. During weekend maintenance/Disaster recovery Test we need to suppress/clear the alerts in CCM Panel manually. It will be easy if we can schedule a job run a script to clear the alerts generated in the CCM panel during certain interval. 

  • Guest
    Jun 13, 2024

    The functionality to suppress alerts during a scheduled timeframe already exists. We use it currently within our own environment by creating rules to ignore all alerts from specific servers/data centers, and is scheduled to only be active during our maintenance window. My issue is that the criteria needs to be improved so you can suppress everything, and not have to create multiple rules.

    For example, if I want to suppress alerts from a specific data center, I have 2 rules. The first rule is to stop all alerts from server id contains 10.234.* (this picks up all global mailbox traffic) and a second rule where server id = PROD IC (which picks up B2Bi traffic). Both event parameters represent the exact same servers, but you need two rules because the B2B side doesn't use the IPs while the Global Mailbox side does. I'm not sure if there is something that could be done with grouping to combine this criteria together so they can be used by one rule, but it definitely would make things easier.