IBM Sterling


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Self Service Tool

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Implement Emails for proactively monitoring API and agent's performance.

Similar to what we have on SST for MQ alerts where we can add thresholds it would be useful to have options to add alerts around API thresholds, Agents response times. This will be useful for customers going into Peak to foresee any issues of agen...
8 days ago in Self Service Tool 0 Under review

Improvements to JMS monitoring screen in SST

I'll attach my suggestion / queries in a docx as it includes some pictures. In summary, since the move to the new JMS monitoring we have some questions and suggestions for how it could be improved, in particualr on the Queue depth graph and the qu...
8 months ago in Self Service Tool 0 Future consideration

Export all the results in one csv file, even if results are in multiple pages - IBM SQL DB Query Client

One request for enhancing the db query client. Even if results show up in pagination. Can you enable a feature where I can export all the results in one csv file. Like for e.g. if query results in more than 10K records, need a feature to export al...
over 1 year ago in Self Service Tool 0 Future consideration

Support for IV/SIP metrics from OMoC and external integrations

Currently, clients in OMoC are required to raise requests for monitoring data via a PMR. Instead clients should be able to see how their tenant is performing as well as OMS and external integrations towards performance towards IV / SIP
3 months ago in Self Service Tool 1

Restrict user access to Monitoring section

We have a monitoring team that should not have access to deployment or any section which will make any changes in the environment. Their job is to only monitor the environment. It would be helpful if we could restrict their access to Monitoring ta...
3 months ago in Self Service Tool 1 Planned for future release

API to Monitoring download data without logging in

We would like to automate the monitoring process. It is very difficult to login to SST every time and navigate to Monitoring Menu, select all the option and see the very disappointing charts. It would be very useful if we could download the monito...
3 months ago in Self Service Tool 0 Future consideration

Ability to View Message, Put Message, and View Oldest Message in Queues for Prod and Preprod Envs

In QA and DEV under Queue configuration > Queue Processes we have options for -Put message -view message -view oldest message -delete queue -clear queue In Preprod and Prod we only have options for -delete queue - clear queue We cannot troubles...
12 months ago in Self Service Tool 0 Future consideration

Option to create Dashboards in GrayLog

At the moment we don't have an option to create dashboards in the GrayLog. Given an option to create dashboards will help to monitor the number of errors or exceptions occurring on different business critical services.
about 1 year ago in Self Service Tool 0 Future consideration

Display the SST Metric Data Correctly

Please refer to TS016456569. When the app system down happened due to max heap usage, the SST metrics display the heap or Default executor threads reached the max by searching a small window (30 minutes) under application server JVM metrics. Howev...
5 months ago in Self Service Tool 0 Future consideration

Need a Deployment specific role in Self Service Tool to manager deployments in Production.

We need a role in Self Service that is only for People who will do deployment in Production. Currently we only have 4 types of Role in prod Developer (Production), Developer (Non-Production), Stakeholder and Administrator. There is no specific seg...
5 months ago in Self Service Tool 1 Not under consideration

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