IBM Sterling


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Self Service Tool

Showing 66

Store ydkprefs.xml for each environment for OMS V2 SST

Store ydkprefs.xml for each environment for OMS V2 SST to avoid manual copy paste the file before each CDT
6 months ago in Self Service Tool 0 Planned for future release

Customised monitoring dashboard views

The current SST monitoring dashboards are limited to filtering on queues per session - there is no way to save a view or create a dedicated link to quickly access the same view again (user setting not persisted). Where technical members may reacti...
7 months ago in Self Service Tool 0 Future consideration

Sending email updates to stakeholders on env activity

When a deployment or a CDT is carried out on any env in OMoC, the stakeholders of the env needs to be informed by manually sending an email about the activity performed. This process needs to be automated. An email needs to be triggered to the env...
11 months ago in Self Service Tool 2 Future consideration

Ability to start individual App Server

There are situation, very often, that requires us to restart API servers, Call center servers, specific agent, specific integ server. We do not have that ability in the OMoC. Like we can pull call center logs, but we cannot restart just call cente...
12 months ago in Self Service Tool 3 Not under consideration

Enable Stop Deployment option

There are occasions where we accidentally click on deploy button and there is no way we can stop the deployment. Can the product atleast ask for a confirmation before initiating the process? or lets have a stop deployment option in the lower envir...
about 1 year ago in Self Service Tool 3 Not under consideration

DB Backup and Reset feature

To train guest services users on Sterling OMS functionalities primarily around Call center features, need to refresh the database meaning take a backup of a particular state of the initial order set and later restore the backup so that we can prov...
over 1 year ago in Self Service Tool 3 Future consideration

Build and Deploy only the war needed + Build script per Env

IDEA-1: Todays it is not possible to build only selected war of the application that requires rebuild. Every time whole ear is built with all the wars which takes quite a time. It would be great if user can select the required war to be rebuild an...
over 1 year ago in Self Service Tool 0 Future consideration

publicly accessible system status page

Availability of a publicly accessible system status pages to provide transparency around service availability and performance for the SCBN products or other IBM products.
over 1 year ago in Self Service Tool 0 Future consideration

Add Dev Toolkit version check & download for SST Command Line Tools

Add a method / option to the command line tool to pull the dev toolkit version for latest (overall) or for a particular environment -- and show a version string. As a bonus, add a method / option to download the latest dev toolkit version. For bon...
almost 2 years ago in Self Service Tool 0 Future consideration

Provide read only access to replica DB

There are many known issues with Data extract agent, and IBM cognos is not an option for many clients. Please provide access to the replica DB, especially some sort of mechanism for analytics applications like Tableau.
about 2 years ago in Self Service Tool 1 Not under consideration

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