IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 205 of 2965

Putback capability for click and collect order cancellations

For BOPIS orders as part of backroom pick the picked items are moved to a BOPIS staging location or some secure location which is not then available for picking or walk-in customers. In case of a customer cancellation at that point or a no-show, t...
about 6 years ago in Store Engagement / Usability 0 Planned for future release

Ability to add custom resource permissions for Store Engagement App

Application Manager currently restricts ability to add custom resource permissions for IBM Store Engagement application. This idea would provide ability to manage permissions for custom UI components in IBM Store Engagement application.
about 3 years ago in Store Engagement / Usability 1 Is a defect

Need an ability to bulk extract the IV configuration (Item + Node Fulfillments Status)

We use this interface for masking capability . We have many item+ Ship node combinations which we disable . We need this extract for reconciliation purpose , to validate whether the item fulfillment has been disabled for all those combinations , s...
over 1 year ago in Inventory Visibility 0

Store UI: Requirement to capture user making inventory adjustments/cycle count approvals

In Store UI, when we perform inventory adjustments, user info who did the adjustment is not stored/displayed in store UI nor it is passed in the webhook inventory adjustment subscription. Impact: User will not be able to backtrack who performed in...
over 3 years ago in Store Engagement / Usability 0 Future consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Add flag to ManageItem to trigger UpdateItemRelationship in IV

When child items are created by manageItem, it would be really useful to be able to automatically trigger UpdateItemRelationship in IV via a flag so that the child item is associated with the model item in IV - so that the IV Availability Product ...
over 3 years ago in Inventory Visibility 1 Planned for future release

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Get Network Availability - Array of Distribution Groups (IV)

- Ability to pass array of distribution groups in Get Network Availability similar to array of ship nodes in Get Node Availability- This can be used in multiple use cases:- Enquiry for cart against multiple delivery methods (standard delivery DG, ...
over 3 years ago in Inventory Visibility 1 Not under consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

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