IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 199 of 2988

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
12 months ago in Call Center 0 Future consideration

Inflight API: Ability to search or filter by Business Alias

Priority High Ask Ability to search or filter by Business Alias in the Inflight API Details of Ask Currently, Customer don’t have an option to search inflight transaction by passing BA field, It shows all the data for the company which constitutes...
6 months ago in Sterling B2B Integration SaaS / Inflight 1 Under review

Display of Translation error in the Inflight search Dashboard

Every time we see any translation failure in Inflight, we will have to open the error-ed entry to see why the transaction got failed, and Inflight eventually do not show up the error immediately if there is any failure. It would take time to load ...
over 3 years ago in Sterling B2B Integration SaaS / Inflight 0 Not under consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

To eliminate duplicate certificate in inflight import

Multiple teams import various certificates into legacy inflight, which results in duplicate certificates getting uploaded with a different name while the serial numbers for most of the certificates are same. When we import the certificate into Inf...
over 3 years ago in Sterling B2B Integration SaaS / Inflight 0 Not under consideration

Italian E-invoicing: Time reporting between Inflight submitted date and reached SDI date

By law in Italy all EDI invoices need to be supplied to SDI within 12 calendar days. In order to find out if this is the case it is required to have data from Inflight to query. Currently the Event data when it is requesting SDI to approve or deny...
over 5 years ago in Sterling B2B Integration SaaS / Inflight 1 Future consideration

Improve the search filter options that are available when resubmitting and resending documents in the InFlight application

The search filters are limited when "Input files to restart" and "Output files to resent" are chosen. These search filter conditions need to be the same as the filter conditions that appear in the "Search for Documents" section.
over 6 years ago in Sterling B2B Integration SaaS / Inflight 2 Functionality already exists

Direct option to download multiple input and output files with single click from Inflight tool

This option will help Inflight users to download multiple files
about 5 years ago in Sterling B2B Integration SaaS / Inflight 1 Future consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

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