IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Pinned ideas

PINNED Present Multiple Host Keys - RSA and ECDSA
As with standard Linux servers today Secure Proxy should be able to present Host Keys (more than one) in both RSA and ECDSA formats depending on what type the vendor incoming connection supports. Vendors are demanding Host Keys that are stronger t...
Share feedback 4
PINNED Add support to controllerWorkflow script to restart BPs that are in "completed, error" state by individual BP IDs
During system issues, we are unable to bulk restart the BP IDs at a time. This is causing huge support effort in the clean-up process. Existing controllerWorkflow.sh script doesn't have a solution to restart the BPIDs that are in "completed, error...
Share feedback 5

All ideas

Showing 287

Same Billing and Shipping address button

In the old UI when we created a manual order in the OMS we had to enter both the shipping and billing addresses even though they were the same. In the new UI we would like a button that allowed us to tell the OMS that the addresses are the same an...
almost 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
almost 3 years ago in Call Center 1 Future consideration

Be able to link orders and show in the UI

In the new UI we would like to be able to manually create an order and then link it to the original order so that is shows in the Order Summary screen as linked orders.
almost 3 years ago in Call Center 1 Future consideration

Capacity support for carrier services

- Ability to define capacity restrictions at carrier service level along with time slot offerings- Capacity restriction example: 10 orders/lines/units on specified days for "Next Day Delivery" at "Store A" and 15 orders/lines/units on specified da...
almost 3 years ago in Intelligent Promising 0 Future consideration

BOPIS/ Click and Collect Emails and Alerts

Most projects typically have requirement for following: Ready for Pickup/Collection E-Mail, Pickup/Collection Reminder E-Mail, Not Picked-Up/Collected E-Mail (upon being cancelled from ready for pickup status), Picked-Up/Collected E-Mail Be good t...
almost 3 years ago in Order Management (OnPrem & OMoC) 4 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
almost 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
almost 3 years ago in Call Center 4 Future consideration

Quick Button to search a customer's Order History

In the new UI we would like a button that allows the user to click a single button and find the customer's order history. This should show all of the customer's orders in the order search screen.
almost 3 years ago in Call Center 3 Future consideration

Phone Number field should be limited based on Country

In the current UI, we were planning to modify the phone number field to accommodate the phone numbers in each country we ship to. We would like for this to be OOTB in the new UI so no customizations are needed.
almost 3 years ago in Call Center 1 Future consideration

Email Address should not be a Hyperlink

In the old UI we had to customize the email address so it was not a hyperlink. In the new UI we would like the email address to be string value OOTB.
almost 3 years ago in Call Center 1 Future consideration

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