IBM Sterling


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Showing 155 of 2955

IV doesn't provide ability to differentiate various shipnodes by ship node type. As a result events published from IV cannot be filtered and/or distributed over separate channels within the external consumer by ship node type.

Currently in Ship Node configuration only Delivery method configuration is there need additional ability to differentiate DC vs Store so we can define various rules based on Ship Node type
about 4 years ago in Inventory Visibility 0 Future consideration

Filtering out inactive items for inventory publish from IV service

Current IV service publishes different events for inventory updates. Throughout the year, there are multiple SKUs that become inactive and are not sold anymore. IBM OMS has an option to maintain active flag for an item, but the IV service doesn't ...
over 4 years ago in Inventory Visibility 2 Functionality already exists

Inventory segmentation support for sourcing using IBM IV services and OMS

Customer has DCs in US and EMEA while they maintain inventory within each DC with different buckets including bulk inventory and common ATP. Common ATP is shared with the wholesale orders. Sourcing requirement is to use the bulk inventory of a DC,...
over 4 years ago in Inventory Visibility 0 Future consideration

Ability to disable item and node combination for specific DGs

We need an ability to disable item and node combination for some specific DGs in IV whereas for other DGs this Item and Node Combination should be enabled. Currently IV does not seem to support this feature.
over 4 years ago in Inventory Visibility 0 Future consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Want to drill down to order data (PO , MFG Order) from inventory screen

From the inventory screen , user should be able to see the orders( Purchase orders , sales orders ) that is causing the supply and demand. This is currently possible in Inventory console screens
over 4 years ago in Inventory Visibility 0 Future consideration

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

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