IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 195 of 2965

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

Allow duplicate 997's to create SAP Status Message instead of failing

Today in SCBN, if a partner resends a 997or sends a new 997 for an already acknowledged document, and the 997 is used to generate a status message back to SAP, the process fails. SCBN should allow for SAP Status messages to be generated and sent t...
about 6 years ago in Sterling B2B Integration SaaS / Other 0 Not under consideration

Need an ability to bulk extract the IV configuration (Item + Node Fulfillments Status)

We use this interface for masking capability . We have many item+ Ship node combinations which we disable . We need this extract for reconciliation purpose , to validate whether the item fulfillment has been disabled for all those combinations , s...
over 1 year ago in Inventory Visibility 0

ConfigHub -- provision to update codelist in ConfigHub portal

Currently, the only available option to modify codelist is to download the corresponding codelist as CSV file, add new codelist entries or modify entries to the CSV file, and then upload the updated CSV file into confighub with a new version. It...
over 1 year ago in Sterling B2B Integration SaaS / Other 0 Future consideration

Clone option for Code list item Config:Center:

We generally add new entries (SenderID/ReceiverDI Lookup) to the existing codelist table. where most of the time we endup adding same Text1 to Text9 values to the new entry. Hence by having a "clone item" option beside the "Add item" it will be he...
almost 5 years ago in Sterling B2B Integration SaaS / Other 1 Not under consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Add flag to ManageItem to trigger UpdateItemRelationship in IV

When child items are created by manageItem, it would be really useful to be able to automatically trigger UpdateItemRelationship in IV via a flag so that the child item is associated with the model item in IV - so that the IV Availability Product ...
over 3 years ago in Inventory Visibility 1 Planned for future release

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Get Network Availability - Array of Distribution Groups (IV)

- Ability to pass array of distribution groups in Get Network Availability similar to array of ship nodes in Get Node Availability- This can be used in multiple use cases:- Enquiry for cart against multiple delivery methods (standard delivery DG, ...
over 3 years ago in Inventory Visibility 1 Not under consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

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