IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 115 of 2953

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Versions in Rules at BPN Support tool

Versions in Rules at BPN Support tool to switch to previous setup if any issues
over 2 years ago in Sterling B2B Integration SaaS / Other 0 Not under consideration

Need to switch option while selecting sender id and receiver id in Inflight

Need to switch option while selecting sender id and receiver id in Inflight
over 2 years ago in Sterling B2B Integration SaaS / Other 0 Future consideration

BPN Rule duplicate validation to avoid conflict in different files handling.

GISHI Orcharstration System does not have the validation to cross verify the duplication of existing rules, due to that, Implementation or Support Team creating the new duplicate rules for handling Customer or Partner new enhancements and it cause...
over 2 years ago in Sterling B2B Integration SaaS / Other 0 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

JMS parameters in Inflight Delivery Event Details

When the files are delivered to JMS MQ at we are able see only the JMS queue in the Inflight Event details. It would be really helpful if other JMS parameter(SenderNonEDIID, ReceiverNonEDIID & DestinationProtocolSubject) also also being captur...
almost 5 years ago in Sterling B2B Integration SaaS / Other 1 Not under consideration

Request for Close all button in SPE Config:Center

The recent hyperlinking to the Next envelope name is very useful in Config Center. However, for validating one transaction set (Ex: X12 850: ST-GS-ISA 3 envelopes). I end up opening 6 windows as shown in the attached image and 6 times I need to cl...
almost 5 years ago in Sterling B2B Integration SaaS / Other 0 Not under consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 2 years ago in Call Center 1 Not under consideration

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