IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 183 of 2953

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

In advanced search option In InFlight please add feature for checking the InFlight entries giving the protocol profile ID.

In case if an existing connection to TP or customer is having multiple flows running using the same connections then with this suggested idea one can easily list entire flows in single search option. So this suggested option will be helpful in lis...
almost 6 years ago in Sterling B2B Integration SaaS / Inflight 0 Not under consideration

Enable the audit log for ITX flows at the pre and post processor levels in Inflight.

When a ITX map is invoked as TX map if there is a fail function written in map then we get "AUDIT LOG" inflightBut when ITX map is invoked as xproc map if there is a fail function written in map then we do not get "AUDIT LOG" inflight. Please enab...
9 months ago in Sterling B2B Integration SaaS / Inflight 0 Future consideration

Enhance Search Abilities for InFlight Archive

It is EXTREMELY difficult to find documents in InFlight Archive because there are such limited search options. When looking for data, I most often search by envelope name or map name. Neither of those options are available. We also have many partn...
over 3 years ago in Sterling B2B Integration SaaS / Inflight 1 Planned for future release

Populate DestinationFilename in Inflight view for FINISH flows

The DestinationFilenames are populated only for the flows those have delivery rule and not for the one thats are STOPPED/FINISH in GIODE. During System Testing, it will be helpful to check the DestinationFile name where ususally flows are FINISHED...
over 3 years ago in Sterling B2B Integration SaaS / Inflight 1 Not under consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Inflight API: Ability to search or filter by Business Alias

Priority High Ask Ability to search or filter by Business Alias in the Inflight API Details of Ask Currently, Customer don’t have an option to search inflight transaction by passing BA field, It shows all the data for the company which constitutes...
6 months ago in Sterling B2B Integration SaaS / Inflight 1 Under review

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Display of Translation error in the Inflight search Dashboard

Every time we see any translation failure in Inflight, we will have to open the error-ed entry to see why the transaction got failed, and Inflight eventually do not show up the error immediately if there is any failure. It would take time to load ...
over 3 years ago in Sterling B2B Integration SaaS / Inflight 0 Not under consideration

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