IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Clear

Ideas

Showing 174 of 2970

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Ability/ Option to clean up data loaded into IV via a self-serve option/ API

Currently, IV APIs do not give the option to clean up the data loaded into it via the integration with OMoC. There are APIs to perform adjustments or to zero-out the supplies/ demands and hence availability in IV (and thereby the process to clean ...
over 6 years ago in Inventory Visibility 3 Future consideration

Restrict user permission (Read/Write/Download etc) in SFG MyFiles for Sterling File Partners

This would help ensure clients have proper user permissions (Read, Write, Download etc) in SFG MyFile 2.0. This gives a level of security on that account if that account should only download files or read files.
9 months ago in Sterling File Gateway / Security 2 Not under consideration

Add native 2 Factor Authentication (2FA/MFA) for external MyFileGateway users

Banking security standards require that external customer access to banking systems require Multi-Factor Authentication. While IBM offer SEAS, and the ability to build customised connectivity to external 2FA providers, this introduces risk whene...
over 4 years ago in Sterling File Gateway / Security 0 Functionality already exists

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Be able to configure RTAM to not monitor Model item level availability

RTAM spends time calculating the Model item level inventory availability (yfs_item.is_model_item = 'Y') but our business does not use this information so it's an opportunity to save resources for us. Could we add a customer overrides property to d...
6 months ago in Inventory Visibility 0 Under review

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Multi Factor Authentication with Email or App Verification for HTTPS Users (MyFileGateway)

We have an urgent business/security requirement for a Multi-Factor authentication and Dual Authentication from trading partners. Our current systems runs on V 6.0.0.2 SFG Version. Can SFG V6 and above support 'Dual Authentication' and 'MFA' ? Dual...
over 4 years ago in Sterling File Gateway / Security 0 Functionality already exists

Allow PGP integration to remote key/secret vault - currently SFG only allows local installation

Currently within our Sterling File Gateway installation we use Symantec PGP Command Line to encrypt/decrypt files between a few of our trading partners. The PGP server installation is running locally on the same application servers which are runni...
6 months ago in Sterling File Gateway / Security 1 Not under consideration

Monitoring Dashboard Exposed for Clients

When working with our IBM partners, there was a tool that the team used for monitoring system health. We have implemented Sterling Inventory Visibility for our website (9/27/22). However, there is trepidation in the team as we have no way to see h...
about 3 years ago in Inventory Visibility 1

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.