IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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System is able to define availability change event and publish availability on every change to multiple external systems both at node level and network level.

System is able to define availability change event and publish availability on every change to multiple external systems both at node level and network level. We need this feature same as RTAM in Sterling where inventory can be published.
over 6 years ago in Inventory Visibility 2 Functionality already exists

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
over 3 years ago in Call Center 2 Functionality already exists

SalesForce Case TS******* email notification to have Client Name in the Email Subject

Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment w...
over 6 years ago in Call Center 2 Not under consideration

Modify existing reservation

A network level reservation has been made against a Distribution Group. The consumer proceeds through the checkout journey and now that reservation needs to be modified and made at the node level (eg consumer has now chosen to pick up in store). W...
over 3 years ago in Inventory Visibility 1 Not under consideration

IV actions should be allowed to enable at onboarded enterprise level

Currently, the IV inventory snapshot and supply/demand change actions work only when enabled at DEFAULT level.
over 6 years ago in Inventory Visibility 0 Planned for future release

Ability to trigger the Supply or Demand buckets inventory picture for an item on demand/need basis

Currently client systems are subscribed to supply change and demand change events from IV over webhooks to reflect inventory buckets for client front end needs. For any missing events due to any reason, there is no functionality in IV to retrigger...
over 3 years ago in Inventory Visibility 2 Functionality already exists

Modify UpdateItemRelationship API to support to multiple items

API Update Item Relationship can use to update one item relationship at once .
over 3 years ago in Inventory Visibility 1 Not under consideration

Skipping Payment Confirmation Page

In our the old UI we had to a customization that removed a lot of buttons from the add payment screen. In our case the orders were always $0, but we still had to confirm the payment method. We would like to be able to remove that screen altogether...
over 3 years ago in Call Center 1 Future consideration

Abbreviated State Field

In the old UI we made an enhancement that stopped users from adding a full state name and instead just set it to be 2 characters. In the new UI we would like this to be OOTB. In this case we would like the OMS to provide a list of abbreviated stat...
over 3 years ago in Call Center 1 Functionality already exists

Same Billing and Shipping address button

In the old UI when we created a manual order in the OMS we had to enter both the shipping and billing addresses even though they were the same. In the new UI we would like a button that allowed us to tell the OMS that the addresses are the same an...
over 3 years ago in Call Center 1 Future consideration

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