IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

    Showing 174 of 2997

    ITX - Support for http://www.w3.org/XML/1998/namespace

    When trying to import XSD files that import the namespace http://www.w3.org/XML/1998/namespace, we see errors in Design Studio that the schema is not valid. Support should be added for this namespace, which is still valid and still used in many XS...
    over 1 year ago in Sterling Transformation Extender / Design Studio 1 Not under consideration

    Users Need to be able to save their filters

    We have multiple users that monitor different servers and the servers they monitor a particular week can change. It would be a great if users could save their filtered servers under a name that is meaningful to them and then they can select it for...
    4 months ago in Sterling Control Center Monitor / Usability 1 Submitted

    generate a PDF file with the images and tables using the details in the received input file.

    PDF adapter needs more power to generate pdf files with images and tables using the data from the input file/message.
    over 1 year ago in Sterling Transformation Extender / Design Studio 0 Under review

    List Connection Type in the Server List Menu - i.e. TCP, TLS 1.2, TLS 1.3, etc

    The Server List currently displays many items. However, it doesn't currently provide the connection type such as TCP, TLS, TLS1.2, etc. One must go to the details of the server in order to see that. I believe having the connection type listed with...
    5 months ago in Sterling Control Center Monitor / Usability 0 Submitted

    Need to be able to search/filter by process name for SLCs

    We just recently upgraded our Test Control Center environment to 6.3.0.1. We've noticed that we cannot search by process name in the SLCs section. Only SLC Name and Description are available. This was available in 6.2.0.1.
    5 months ago in Sterling Control Center Monitor / Usability 0 Submitted

    Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

    Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
    about 1 year ago in Call Center 0

    Ad Hoc Report Functionality

    In version 6.1.3 and earlier when a report is run, the user has the option to keep/download in different versions such as pdf, xls, csv, etc and to email the report. However, in version 6.2, this ad hoc functionality has been removed. While an ad ...
    almost 4 years ago in Sterling Control Center Monitor / Reporting / Usability 3 Not under consideration

    Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

    Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
    over 5 years ago in Call Center 1 Future consideration

    Enable custom widgets in CCM dashboards with global filters/multiple dashboards

    MFT operators want to see multiple aspects of the health of their systems pulling in data from other tools such as sever performance as well as their own reports (either built with Jasper or by embedding reports from other tools like Grafana) on k...
    6 months ago in Sterling Control Center Monitor / Usability 0 Submitted

    Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

    When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
    12 months ago in Call Center 0 Future consideration

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