IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 92 of 2978

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 2 years ago in Call Center 1 Not under consideration

Retrieve Provisioner Activity details using API

The "Activity Services" APIs at /activities/ and /activityinstances/ are hardcoded to only act upon Portal activities. Attempting to use them to retrieve instance details of Provisioner activities results in 404 errors. The API needs to be able to...
over 5 years ago in Sterling Partner Engagement Manager / APIs & SDKs 0 Planned for future release

Rollout API - Feature parity with UI

Currently the Rollout API can only do a rollout to a list of 10 partners. It needs to have the same capabilities as the web UI: - Rollout to a group - Rollout based on attributes - Rollout to as many partners as needed - Add partners to existing r...
over 5 years ago in Sterling Partner Engagement Manager / APIs & SDKs 0 Planned for future release

PEM should have an option of Copy-&-Paste the already created API boxes, XSLT boxes and Dialog boxes.

Currently, if we want to create same API dialog box twice then we have to create that from the scratch i.e., entering the same URL, Location, Calls etc. and this creates a big issue when we have to do the same API calls with extremely minute to no...
almost 3 years ago in Sterling Partner Engagement Manager / APIs & SDKs 0 Future consideration

Add BCC functionality in the API sponsors/{sponsorContext}/sendemail.

Currently using this API we can send email to any number of recipients but the problem is that their email addresses are in TO section. Now, if the notification is for one specific customer only then it does not give any issues because even if the...
almost 3 years ago in Sterling Partner Engagement Manager / APIs & SDKs 0 Planned for future release

Meet the new names for huge and tiny numbers: The metric system has gotten an update

Numbers may be infinite, but our names for them aren't. That's why the metric system just got an update. Woodward Academy vs Langston Hughes Live Several new prefixes have been introduced to describe incredibly large and incredibly small numbers. ...
almost 3 years ago in Call Center 0 Not under consideration

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