IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 92 of 2953

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

API for "Invite Again" functionality

If partners are bulk uploaded but not sent an invite, the only way to send the invite is to manually click "Invite Again" in the UI. An API should exist for this.
about 7 years ago in Sterling Partner Engagement Manager / APIs & SDKs 2 Planned for future release

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab. We wnated to know how these important events gets populated. Please refer IBM PMR#: TS016070217 - thanks, Avnish
about 1 year ago in Call Center 1 Functionality already exists

Physical Kit items are not showing components under it in Next Gen Call Center

It is useful to get the components under the Physical Kit items
about 1 year ago in Call Center 0 Future consideration

Execute APIs within dialogs

Currently a person's selection cannot execute an API call without exiting the dialog. We would like to add the ability to execute an API call within a dialog. This will allow us to cut down on the number of dialogs within an activity. This will he...
almost 8 years ago in Sterling Partner Engagement Manager / APIs & SDKs 2 Not under consideration

API for Group management

There is currently no API to create or manage Groups. There should be capability to: Create Group Edit Group (Name, Description) Assign/Unassign Attribute Values
over 5 years ago in Sterling Partner Engagement Manager / APIs & SDKs 2 Planned for future release

Only fixed email templates can be used with API sponsors/{sponsorContext}/sendemail

Right now, we have fixed email templates within PEM which we can use to link with this send-email API. Meaning if their is a new need then the only option we have to change any of the existing template and no other way. Please see that we should h...
almost 3 years ago in Sterling Partner Engagement Manager / APIs & SDKs 0 Future consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

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