IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Ideas

Showing 100 of 2953

Certificate CRL check for Sterling Control Center

According to the RFC at https://tools.ietf.org/html/rfc5280#section-6.3, certificate CRL validation needs to be provided by Sterling Control Center that uses x.509 certificates for TLS/SSL connections. We propose a local caching mechanism to be im...
almost 8 years ago in Sterling Control Center Monitor / Security 0 Not under consideration

PMR 52649,7TD,000 - Unable to see Users and Roles under Access Admin Profile

SCC Admin group must be able to Manage Users and Roles but not have access to ANY other application configurations. Support advised that currently SCC only supports superuser role that has access to EVERYTHING or members can belong to a group that...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration / Security 0 Not under consideration

Implement the use of LDAP without the need of IBM External Authentication Server

In order to implement the use of LDAP for authenticating to Control Center, it is a requirement to use IBM External Authentication Server. There should be a way of doing so without implementing another product that has be installed, configured, an...
about 6 years ago in Sterling Control Center Monitor / Security 1 Not under consideration

Control Center does not support the Secure connection with the SMTP server

I installed control center and I can't send email to my user reset the password. My relay only uses TLS protocol.
about 4 years ago in Sterling Control Center Monitor / Security 0 Future consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Password Security Controls

Password security controls for ICC administrator/user interface using local authentication are not sufficient: Minimum password length can’t be enforced. Passwords expiration can’t be enforced. Password complexity settings don't exist Password hi...
almost 7 years ago in Sterling Control Center Monitor / Security 1 Functionality already exists

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

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