IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 119 of 2968

Control Center 6.0 and 6.1 - Enhance Connect Direct Process Details Report

I noticed that the Connect Direct Process Details report does not display the source file. Please add this as an available column. This is helpful information especially when the source file may be a gdg or have a date and time stamp. I realize th...
almost 8 years ago in Sterling Control Center Monitor / Reporting 1 Functionality already exists

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Improve Control Center email information for CCTR135I

I currently have a rule which reports if an insert to the EVENTS table exceeds 30 seconds. The email generated does not provided which managed server the EP was trying to insert the data for. This information can be found in the engine logs, but i...
over 4 years ago in Sterling Control Center Monitor / Reporting 2 Functionality already exists

Control Center SLC Holiday Processing

Please add an enhancement for Control Center that will help manage SLC alerting during holidays. Currently, Control Center calendars do not reflect holidays. As a result, the operators may have to handle multiple slc alerts due to processes not ru...
over 4 years ago in Sterling Control Center Monitor / Reporting 3 Future consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

add column community in the report

Add the column community in the report Sterling File Gateway Route Detail by Producer Report and Sterling File Gateway Route Detail by Consumer Report
over 5 years ago in Sterling Control Center Monitor / Reporting 0 Future consideration

Enhancement to Server Inventory Report - Add File Agent version

I think it would be useful if the version of File Agent that is being used for a Connect Direct server (Windows or UNIX) be displayed on this report as well. Especially for Connect Direct Windows because File Agent is still a separate component.
almost 6 years ago in Sterling Control Center Monitor / Reporting 0 Future consideration

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