IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 142 of 2988

Add search criteria to SFG select statistics

US Bank's unique customer identifier is mailbox_id. C:E currently has this field available. We need this field added in SFG to use in "select statistics" searches. A screen shot is attached that shows exactly where we need this added.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

PMR 52649,7TD,000 - Unable to see Users and Roles under Access Admin Profile

SCC Admin group must be able to Manage Users and Roles but not have access to ANY other application configurations. Support advised that currently SCC only supports superuser role that has access to EVERYTHING or members can belong to a group that...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration / Security 0 Not under consideration

Windows Connect:Direct proxy password secure

Wells Fargo is requesting an enhancement to Windows Connect:Direct. Currently when a new user proxy is configured a password has to be entered by the person creating the user proxy. This password, in most cases, is owned by a team other than the N...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Not under consideration

Automated pausing of node monitoring.

Automated pausing feature needs to be developed to automatically pause/suspend monitoring of mutiple Connect:Direct node groups during datacetner swithover/failover. WIthin automated process individual nodes or node groups must be configurable. Th...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Not under consideration

Control Center 6.1 Move server.xml file settings to database

Currently in version 6.1 a timeout value can be added to the server.xml file which is located in the installation directory under web\wlp\usr\servers\defaultServer. The IBM documentation says to add a parameter invalidationTimeout= and put the val...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

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