IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 144 of 2987

Contol Center needs to have a contingency synchronization function

Control Center needs to have a configuration synchronization feature that keeps all of the non-server specific configuration items in sync with a contingency instance of SCC that is not running but shares a synchronized database. Manually copying ...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Security Admin Role

Create a Security Admin Role that can add/delete id's in all roles and not have access to any other administration permissions such as being able to administer the application, add nodes, etc. This role is for the Security group to manage the priv...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Not under consideration

Control Center 6.1 - Eliminate "This user is already logged into IBM Control Center web console" Message

Currently if a user is already logged onto the Web console and logs in again, they receive the message "This user is already logged into IBM Control Center web console". We would like to have a way of either turning this message off or customize t...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 2 Not under consideration

Permettre la remontée des flux EBICS client dans IBM Control Center

Nous devons superviser les flux bancaires avec ICC, les flux EBICS client doivent donc remonter dans ICC. Translation:- Allow feedback of client EBICS flows in IBM Control Center We have to supervise the bank flows with ICC, the customer EBICS flo...
over 6 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add support to multiple DB service

Hi Team, Our DBA pattern for oracle databases is to have two separate data bases in two data centers with its own host and service name. The current configCC.sh doesnt support entering two service names during the config. if we do have such capabi...
over 3 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

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