IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 144 of 2987

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab. We wnated to know how these important events gets populated. Please refer IBM PMR#: TS016070217 - thanks, Avnish
over 1 year ago in Call Center 1 Functionality already exists

The default Admin ID to be remove from a future release of software.

During the Control Center installation, admin accounts get created in Control Center, and as per the AXIS security team, there should not be any generic accounts like admin, administrator, etc As per IBM OEM the feasibility of removing the 'adm...
over 1 year ago in Sterling Control Center Monitor / Administration & Configuration 0 Under review

Script to suppress the alerts during/after the maintenance hours

We CCM running on our environment and monitoring SFG/B2Bi/SEAS/CD components. During weekend maintenance/Disaster recovery Test we need to suppress/clear the alerts in CCM Panel manually. It will be easy if we can schedule a job run a script to cl...
over 1 year ago in Sterling Control Center Monitor / Administration & Configuration 1 Under review

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

Template for Holiday Schedule

Please add a feature to allow for exclusion template we can apply to all SLC instead of having to go into each SLC and select the exclusions.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Not under consideration

IBM Control Center Dashboard Enhancement

Unable to customize what and how is displayed on the SCC dashboard upon user login. Number of fields, field contents, color coding, etc should be configurable. One issue that is causing a big problem right now is the number of "pseudo failed" file...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Control Center Quarterly Recurrence Calendar

Currently when creating a new Control Center calendar, the only recurrence selections available are daily, weekly, monthly, and yearly. I believe it would be useful to add a quarterly recurrence as well.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration / Usability 1 Not under consideration

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