IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Clear

Ideas

Showing 144 of 2987

Set up an alert to trigger when a flow experiences over X failed processes.

Implementing an alert for flows that fail more than three times will allow us to proactively identify and address critical system issues before they impact users or downstream processes, significantly improving our service reliability.
4 months ago in Sterling Control Center Monitor / Administration & Configuration 1 Functionality already exists

Rest API - General

From Home Depot: Currently, Control Center cannot re-start the adapters unless it is done through the use of scripts. The available mechanism, as of now is, invoking an OS script (when a rule is triggered), and the OS script in-turn can invoke any...
over 1 year ago in Sterling Control Center Monitor / Administration & Configuration 1 Under review

Add Password Expiration to the Password Policy for Control Center

We need to be able to set a password expiration for Control Center users. It needs to be flexible so that certain users/roles can be set to never expire.
4 months ago in Sterling Control Center Monitor / Administration & Configuration 0 Submitted

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Add System Business Process from SBI to the BP list in Control Center

The idea is to be able to choose from the drop-down list of BPs to monitor, the processes of the Sterling B2B Integrator system so that ICC is the tool used for this purpose and not have different systems that also work differently with the Alerts...
over 4 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

User disable option in Control Center Monitor

Dear Team, Greetings of the day!! Requesting to add the user disable feature so that when an user who has not logged in since last one month will be disable by the admin for security reasons. We have user update,edit,delete features in version 6.3...
over 2 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Future consideration

The ability to monitor the time frame when no activity has happened.

There are times when Sterling File Gateway gets stuck and stops processing files but no alerts are generated etc. I would like to be able to monitor for no activity and when no activity has been detected in X time to be able to raise and alert/snm...
almost 2 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Planned for future release

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.