IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 202 of 2965

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

CD Requestor for Connect Direct UNIX

There needs to be a way within a Connect Direct UNIX environment to validate a process script without having to copy it on a Windows system and using CD Requestor there. It would be great if CD Requestor or something similar was to be implemented ...
over 4 years ago in Sterling Connect:Direct / Usability 1 Not under consideration

Give Integrated File Agent (IFA) the ability to point to a load balancer

Today IFA can only point to C:D on the same server. If it could use a load balancer, the workload could be distributed among multiple CD servers. It would also be nice to add HA support: if one IFA goes down, another one could pick up the work
6 months ago in Sterling Connect:Direct / Usability 3 Future consideration

CDWS: certificate-based authentication to C:D nodes

currently in CDWS Web-GUI user-logon screen it's only possible to login to a C:D node by providing USER-ID + PWD. e.g. https://cdws:9443/cdws-ui/login certificate-based authentication is only available for REST clients according to the documentati...
almost 3 years ago in Sterling Connect:Direct / Usability 1 Planned for future release

Sharepoint Integration

We are getting a lot of requests to transfer files directly to a sharepoint site using connect direct
over 3 years ago in Sterling Connect:Direct / Usability 1 Functionality already exists

Increase PNUM limit to a much higher value (e.g. 1'000'000'000)

PNUM is actually limited to 99999 for most CD implementations. This is very low and has for effect that pnum can rotate very quickly. ICC is for example relying the grouping of CD events on this Process ID (which is a non sense as it's not unique,...
almost 6 years ago in Sterling Connect:Direct / Usability 1 Planned for future release

Use temporary filename during file transfert on Unix and Windows

We use Connect Direct to transfert files between several systems to Open system and use IWA (IBM Workload Automation) with file watcher on target system to start automaticlly scripts when a file arrive. It work fine with small files but sometime w...
6 months ago in Sterling Connect:Direct / Usability 3 Not under consideration

Monitoring Dashboard Exposed for Clients

When working with our IBM partners, there was a tool that the team used for monitoring system health. We have implemented Sterling Inventory Visibility for our website (9/27/22). However, there is trepidation in the team as we have no way to see h...
about 3 years ago in Inventory Visibility 1

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Nodes attributes to be part of node availability calls and also in the node availability event publishing 

With IV V2 api , the ship node now can have many attributes . But these attributes are not sent as part of the availability call for the same node , neither in events. To start with even the basic attributes like Country and Node Type will really ...
over 1 year ago in Inventory Visibility 0 Planned for future release

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