IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 122 of 2951

Stream logs to AWS cloudwatch for better visibility.

For CD UNIX and CDWS Need stats/logs streamed to cloudwatch so they can be monitored and acted upon using our visibility tools. We do not have direct access to the containers for checking logs and rely upon automated solutions to monitor activity ...
4 months ago in Sterling Connect:Direct / Usability 2 Future consideration

Connect:Direct Helm chart support for topologySpreadConstraints

Need support in CD helm chart values.yaml for setting topologySpreadConstraints for the kubernetes PodTopologySpread plugin. This option would enable better distribute of multiple CD pods across availability zones in AWS EKS. I cannot use pod anti...
4 months ago in Sterling Connect:Direct / Usability 2

FileAgent - Windows .ser file cleartext

Have the Default_Config.ser or other .ser files clear text or similar.
almost 8 years ago in Sterling Connect:Direct / Usability 1 Not under consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Automate db Wizard option

For Windows Servers I think that colud be interesting have and option to automate a DB Wizard. I think that in the past this could be possible, but not now. Because if someone have a problem with postgres database and need to do a DB Wizard correc...
5 months ago in Sterling Connect:Direct / Usability 2 Functionality already exists

Allow for Connect Direct service account to be non-interactive

For Windows servers we need the Connect Direct service account to be non-interactive (Per Windows functionality, the service account needs to perform a logging event to retrieve the properties (access/grants/rights) that the user has. For financia...
over 4 years ago in Sterling Connect:Direct / Usability 2 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Give Integrated File Agent (IFA) the ability to point to a load balancer

Today IFA can only point to C:D on the same server. If it could use a load balancer, the workload could be distributed among multiple CD servers. It would also be nice to add HA support: if one IFA goes down, another one could pick up the work
5 months ago in Sterling Connect:Direct / Usability 3 Future consideration

CD Requestor for Connect Direct UNIX

There needs to be a way within a Connect Direct UNIX environment to validate a process script without having to copy it on a Windows system and using CD Requestor there. It would be great if CD Requestor or something similar was to be implemented ...
over 4 years ago in Sterling Connect:Direct / Usability 1 Not under consideration

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