IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 87 of 2952

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

EDIDeenvelope Service needs support zero document CII standard data

SBI support normal CII Standard, but zero document CII standard data with only Interchange header and trailer data recognize bad data in EDIDeenvelope Service. Please support zero document CII standard data.
almost 2 years ago in Sterling B2B Integrator / Standards 1 Future consideration

Update the EBICS HAC schema to comply with standard

the xml schema used in EBICS HAC is ISO20022 pain.002.001.05 when it should be pain.002.001.03 according to the 2.5 version of the standard. Even more, in version 3.0 is not updated to .05 and still remains .03 (need to be doubled checked though)
about 6 years ago in Sterling B2B Integrator / Standards 0 Planned for future release

EBICS Server / Client support of xml structures without ds: prefixes

As of now EBICS Server and Client is not able to parse XML structures without ds prefixes in some places, so the parses explicitly needs those. Where as the XML itself is valid against the XSD of the EBICS order types. We need to have the EBICS ...
over 6 years ago in Sterling B2B Integrator / Standards 1 Planned for future release

EDIFACT versions are not available

We are not able to below EDIFACT versions in Sterling Integrator Map editor. We have downloaded standards from 6.1.2.3 but not coming in map editor. Could you please check and advise. ATHSTS:D:10A SSDCLM:D:10A SSDRSP:D:10A Please refer PMR for ref...
about 2 years ago in Sterling B2B Integrator / Standards 1 Future consideration

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