IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 166 of 2955

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

FTPS/SFTP list command to show folder timestamp

Currently only files show the last modified timestamps while folders show current timestamp of the list request. Proper behavior would be to also show folder last modified timestamp which is already available in the SI data model.
9 months ago in Sterling B2B Integrator / Standards 1 Not under consideration

Ability/ Option to clean up data loaded into IV via a self-serve option/ API

Currently, IV APIs do not give the option to clean up the data loaded into it via the integration with OMoC. There are APIs to perform adjustments or to zero-out the supplies/ demands and hence availability in IV (and thereby the process to clean ...
over 6 years ago in Inventory Visibility 3 Future consideration

Be able to configure RTAM to not monitor Model item level availability

RTAM spends time calculating the Model item level inventory availability (yfs_item.is_model_item = 'Y') but our business does not use this information so it's an opportunity to save resources for us. Could we add a customer overrides property to d...
5 months ago in Inventory Visibility 0 Under review

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Monitoring Dashboard Exposed for Clients

When working with our IBM partners, there was a tool that the team used for monitoring system health. We have implemented Sterling Inventory Visibility for our website (9/27/22). However, there is trepidation in the team as we have no way to see h...
about 3 years ago in Inventory Visibility 1

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Nodes attributes to be part of node availability calls and also in the node availability event publishing 

With IV V2 api , the ship node now can have many attributes . But these attributes are not sent as part of the availability call for the same node , neither in events. To start with even the basic attributes like Country and Node Type will really ...
over 1 year ago in Inventory Visibility 0 Planned for future release

Need api to fetch total reservations made against the item (Aggregated Reservation Details)

At this moment there is no API which can provide total reserved quantities against an Item . This API is required to understand the aggregated reservations details for an Item , against all shipnodes . IF the shipnode is paased then the total quan...
about 3 years ago in Inventory Visibility 1 Planned for future release

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