IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 227 of 2965

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

CyberArk AAM Integration

We use CyberarkAAM with CCP to manage system to system logins, and have a requirement for rotating passwords. Currently no where in SBI (properties files, sandbox, partner setups, etc) has the ability to setup outbound connections with rotating pa...
almost 2 years ago in Sterling B2B Integrator / Security 1 Future consideration

Add Ability to Lockout Accounts, System Wide, When Using SFTP Server Adapter

When an SFTP Lockout Policy is configured, we can specify the number of passwords an account can try before being locked out. This works great with a single SFTP Adapter. However, if multiple adapters are configured with a load balancer in from of...
about 1 year ago in Sterling B2B Integrator / Security 3 Functionality already exists

Logging user activity - to track user's activity while they navigate on dashboard

As a part of business requirement, we need to log activities related to all users in Sterling Integrator. If a user who is not allowed to view a specific BP data, that should be logged, which can be useful for auditing purpose.
about 1 year ago in Sterling B2B Integrator / Security 1 Not under consideration

Only specific user should have access to specific BP Primary document and Instance Data

We have a business scenario, where for security reasons we want only allowed user(s) to have access to a specific BP flow execution. All users / superusers , who are not allowed to view this data, should not be able to view the Primary Document / ...
about 1 year ago in Sterling B2B Integrator / Security 7 Functionality already exists

Monitoring Dashboard Exposed for Clients

When working with our IBM partners, there was a tool that the team used for monitoring system health. We have implemented Sterling Inventory Visibility for our website (9/27/22). However, there is trepidation in the team as we have no way to see h...
about 3 years ago in Inventory Visibility 1

SSO and OAuth support for authenticating B2BAPI access

At minimum would need to able to use the SEAS SAML like tokens to allow authentication of APIUser for B2BAPI calls. Liberty Profile native supports both SAML /OAuth authentication and the current instance does authenticate with B2Bi so it should a...
about 5 years ago in Sterling B2B Integrator / Security 0 Planned for future release

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Nodes attributes to be part of node availability calls and also in the node availability event publishing 

With IV V2 api , the ship node now can have many attributes . But these attributes are not sent as part of the availability call for the same node , neither in events. To start with even the basic attributes like Country and Node Type will really ...
over 1 year ago in Inventory Visibility 0 Planned for future release

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