IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 52

Configuring Inventory Snapshot in store local time

Currently we have configured different stores at different time in UTC by converting Local store time to UTC. But during day light savings we are required to reconfigure it again. To prevent reconfiguring the Inventory Snapshot during day light sa...
7 days ago in Store Engagement / Usability 0 Future consideration

Audits / Movement history of products on UI

Today in Store Inventory Management, when an user does a Bulk/Adhoc move, it displays the move complete with the source, target location and qty moved for the SKU. But when you exit this screen, it is not possible to go back and see what movement ...
about 1 month ago in Store Engagement / Usability 0 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Manage Count Programs Through Store Engagement UI

Creating, updating, deleting and viewing Count Programs is inherently a business function that should be self-managed by store managers and store operations business users. Currently, there is no UI in Store Engagement to enable business users to ...
3 months ago in Store Engagement / Usability 1 Future consideration

All store inventory statuses mapped to on-hand should be pickable

Currently, inventory with valid on-hand status is not being picked due to store inventory status mismatch. This results in store inventory being stuck indefinitely and can't be picked to fulfill an outbound order. IBM Support had suggested to do a...
5 months ago in Store Engagement / Usability 1 Future consideration

Putaway destination location screen to show location/quantity view

While doing putaway and selecting destination location where item should be put away to, a view showing the current locations where this item is already present in store would be useful on this screen. Along with the location, quantity available a...
11 months ago in Store Engagement / Usability 1 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Enable an option to automatically exclude out-of-stock SKUs from Store Engagement search results.

Currently, Store Engagement displays SKUs with zero inventory in search results, which may lead to inefficiencies and confusion for store associates. This idea proposes an out-of-the-box configuration or filter that prevents out-of-stock SKUs from...
9 months ago in Store Engagement / Usability 0 Future consideration

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