IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 34

A feature which will allow BA to move from one company to another company.

Hello, The main idea behind opening of this RFE request:- Due to some companies being sold to other SCBN customers companies merging into a single contract. Reconfiguring the entire BA manually under a different company can lead to any errors that...
over 1 year ago in Sterling B2B Integration SaaS / Mapping & Translation / Onboarding 2 Future consideration

Config Hub Codelist download in CTE/Production must have filename prefix or suffix - CTE/PROD/Business Alias

When an SME is trying to download codelist from CTE/Production via Config Hub both of them have the same file name which creates to much confusion, Can we have a prefix or suffix as CTE or PROD or at least Business Alias that can indicate from whi...
over 1 year ago in Sterling B2B Integration SaaS / Onboarding 0 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Decompress .zip files

We have a requirement where the partner application will send compressed(.zip) files. One zip file will contain multiple documents in it. The zip file should be decompressed and the individual files should be sent to the downstream application. An...
over 2 years ago in Sterling B2B Integration SaaS / Onboarding 0 Future consideration

Enable option to adjust column width on Configuration Hub

Currently, there is no option on configuration hub to adjust the column width under the mapping or code-list sections. However, this feature is available in the config center, and it’s particularly helpful for viewing the full map or code-list nam...
about 1 year ago in Sterling B2B Integration SaaS / Onboarding 1 Future consideration

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

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