IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 33

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

SFG API service to update Known Host Key

The current infrastructure in our org has close to 50k SFTP remote profiles configured and for almost 30% of them the known host key has to be renewed every 3-6 months or so. The current API services do not allow updates to be made to a known host...
over 3 years ago in Sterling File Gateway / APIs & SDKs 0 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Support Open API 3.0 specifications in the Sterling B2B Integrator and Sterling File Gateway APIs

My customer would like to have in our product support for Open API 3.0, because most developers are no longer using OpenAPI 2.0 and want to move to OpenAPI 3.0.
over 2 years ago in Sterling File Gateway / APIs & SDKs 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Rest API: Allow Redeliver by route_key (deliveryKey)

I want to use the Sterling B2B Rest API to Redeliver a single delivery from a Broadcast route as can be done from Filegateway as seen in support article: https://www.ibm.com/support/pages/node/298739 In the B2B Rest API explore there is the uri /B...
about 4 years ago in Sterling File Gateway / APIs & SDKs 6 Future consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

Select Adapter group with RESTApi for AS2 on SFG Cluster

Hi When SFG is in cluster mode, we use the sterling interface to edit the AS2 partner configuration and select an adapter group instead of an individual adapter to load balance the connection and avoid failures. We wanted to use the RESTAPI to per...
about 1 year ago in Sterling File Gateway / APIs & SDKs 1 Future consideration

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