IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Clear

Ideas

Showing 41

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

File transfer to AWS s3 via perimeter server

On the basis of security concerns Sterling filegateway comes with Perimeter server but when we connect to AWS s3 from SFG there is no option to route file via perimeter server. So to over come this we are raising this idea that when we transfer fi...
about 2 years ago in Sterling File Gateway / Administration & Configuration 1 Future consideration

We are looking to capture KPI metrics from SFG in terms of max/min file size, cpu/memory usage

We are generating key monthly usage metrics from SFG. Here are some sample metrics.... Max/min file size Max/Min/Avg CPU Max/Avg memory Usage by protocol
over 1 year ago in Sterling File Gateway / Administration & Configuration 1 Future consideration

Logs for who viewed/downloaded files in SFG

Currently we have users in sterling file gateway where these users have permissions to view and replay files. We would like to see who viewed the files from the SFG console. We have looked at ui.logs, security.logs, authentication.logs but we don'...
about 2 years ago in Sterling File Gateway / Administration & Configuration 2 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Looking to have the "Both" authentication option added to Partner creation/edit in File Gateway.

Currently when we have an external customer connect to us using sftp our sftp authentication method requires that someone go into B2Bi User Accounts and select the "Both" option for authentication type. This requires admin access which we would pr...
over 4 years ago in Sterling File Gateway / Administration & Configuration 3 Future consideration

Ability to edit/change the SFG partner community

Currently there is no way to edit or change the SFG partner community once it is created within a community. It will be really helpful if there is an option to make that change from within the SFG UI.
almost 3 years ago in Sterling File Gateway / Administration & Configuration 3 Future consideration

SFG with PGP setup page with always trust option

My customer(KBANK Thailand) would like to use SFG with PGP and do not want to accept always trust when the customer would like to onboard the new their clients. My customer do not want to accept always trust by manual way. So need IBM File Gateway...
over 4 years ago in Sterling File Gateway / Administration & Configuration 1 Future consideration

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.