IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 36

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

Notify Sponsor an error has occured for a Partner's activity

When a partner is completing an activity an error can occur. In order for the partner to continue the activity the sponsor must investigate the error, resolve, and notify the partner to continue the activity. Currently, there is no way for the Spo...
almost 8 years ago in Sterling Partner Engagement Manager / Alerting/Notifications 2 Not under consideration

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

PEM Should notify sponsor when an email is bounced back.

Some Partners email servers are not receiving PEM emails and are likely bouncing them back. PEM should let the sponsors know if the Trading Partner did not receive the email.
over 7 years ago in Sterling Partner Engagement Manager / Alerting/Notifications 1 Not under consideration

PEM Cloud Application Outage Notification List

Currently, we have no way of knowing if there are PEM Cloud Application outages/issues. Having a outage email notification field will allow us to add a distribution list or a list of emails to contact us.
almost 8 years ago in Sterling Partner Engagement Manager / Alerting/Notifications 0 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Set time for automated emails

We would like to be able to choose when the automated reminders are sent out. Currently they are scheduled to be sent at midnight on the 7th and 9th nights. This time has proven very unsuccessful. People are not sitting at their desks and it gets ...
almost 8 years ago in Sterling Partner Engagement Manager / Alerting/Notifications 1 Not under consideration

Add comments when resolving an error

Currently when a partner receives an error, the sponsor goes into the activity and clicks "Resolve Error" for each activity. We would like to add a comments section for the "Resolve Error" function. This would allow us to include comments in the r...
almost 8 years ago in Sterling Partner Engagement Manager / Alerting/Notifications 1 Not under consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

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