IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 36

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Ensure failover detection ping from SSP PS can be recognized as such in B2B

These pings are causing literally thousands of errors in our C:D logs on B2B every hour - as the C:D server adapter can see the pings hitting the port but recognizes that they are not valid C:D sessions. A recent health check performed by IBM/Sabr...
almost 4 years ago in Sterling B2B Integrator / Performance 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Enable FTP, SFTP 1.0, and HTTP client adapters to support all asi nodes

Customer is planning to use horizontal pod autoscaling in B2BI/SFG such that if the CPU usage gets too high on ASI node one, it will automatically scale out another. The issues is not all client adapters support running on "all ASI nodes". They re...
6 months ago in Sterling B2B Integrator / Performance 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Allow Connect Direct processes "Waiting on I/O" to stop consuming a Thread (similar to how SFTP operates)

In order to expand usage of Connect Direct inside B2Bi, Connect Direct processes need to behave similar to other protocols. Connect Direct consumes an entire Thread (queue watcher) the entire time a Connect Direct transfer is occurring. With other...
over 3 years ago in Sterling B2B Integrator / Performance 1 Future consideration

Create a separate jdbc pool for opscmd

Issue: Customer noticed that SBI's opscmd.sh script duplicates the creation of every connection pools from SBI to the Database. Root Cause Analysis: When queueDepth command (using opscmd script) is invoked, it creates another copy of connection po...
over 4 years ago in Sterling B2B Integrator / Performance 0 Future consideration

Create monitoring plan for threads, connections and buffers using QW

We have a need to monitor threads, connections and thread pools with the help of Queue watcher. Currently QW provide just the snapshot but there is no reporting from the same. We had multiple times the situation where the application is utilising...
over 3 years ago in Sterling B2B Integrator / Performance 1 Future consideration

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