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Status Future consideration
Workspace OMS - Call Center
Created by Guest
Created on Oct 27, 2020

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines.

This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a valid use case.

What is your industry? Retail
How will this idea be used?

Impacts CSR productivity

  • ADMIN RESPONSE
    Dec 14, 2020

    Thank you for your valuable inputs in improving the usability of the Call Center Return Creation Screen. We are currently reviewing your inputs and will prioritize it along with our future requirements.