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Status Not under consideration
Workspace Sterling Transformation Extender Advanced
Created by Guest
Created on May 3, 2018

RELATED IDEAS

ITXA-Update B2Bi / ITXA Document Extraction to support SPEContextParams.PDToProcessData=No in conjunction with the For Each Document Service

This functionality is beneficial for B2Bi Business Process performance when document extraction results in a large number of split documents.  BP execution can be slow if many split documents are written to Process Data which can be avoided by using this parameter in conjunction with the for each document service.

 

Here is the IBM documentation from native SBI Document Extraction service:

 

PDToProcessData

Specifies whether split documents will be stored in process data or in the business process context. Valid values are:

  • Yes – Include each split document in process data (default).
  • No – Do not include each split document on process data; instead, store the information for each document in an array named SplitDocs. Retrieve documents from SplitDocs one at a time using the For Each Document service.

The PDToProcessData parameter can be used to improve performance by reducing the overhead associated with persisting large process data information.

The major performance improvement is realized at the current step (Document Extraction) and each subsequent step by persisting a much smaller process data which does not contain multiple split documents. By using the For Each Document service in conjunction with PDToProcessData = No, only the current document is on process data. this avoids repetitive writing of non-current documents. Once documents are in the SplitDocs array, they can be retrieved only by using the For Each Document service.

What is your industry? Healthcare
How will this idea be used?

This functionality would help to avoid performance impacts of writing many split documents to SBI's Process Data after document extraction.
  • Guest
    Reply
    |     Jan 9, 2020

    Reference: TS000903363 | Product: Transformation Extender Advanced | Created: 2018-04-08 | Modified: 2018-12-14

    Description:

    05:21 pm04/08

    *** Electronic submission by customer via SR tool, version 3.4.7        
    *** Preferred contact method: Email-address.                            
    *** Customer contact full name: Heena Chandna                           
    *** Email: tsalumbeessalf@maskedemail.ibm.com                                       
                                                                            
    .                                                                       
    Problem Details                                                         
    .                                                                       
    Product or Service: Sterling B2B Integrator 5.2.0                       
    Component ID: 5725D0600                                                 
    .                                                                       
    Operating System: Linux                                                 
    .                                                                       
    Problem title                                                           
    SBI Document Extraction service - SPEContextParms.PDToProcessData       
    issue                                                                   
    .                                                                       
    Problem description and business impact                                 
                                                                            
    For the SPEContextParms.PDToProcessData parameter,  While setting this  
    value to NO does appear to stop the split documents from being written  
    to Process Data, the For Each Document service of SBI doesnt seem to   
    be able to iterate through them as it is able to when using the SBI     
    Document Extraction service.  When using the attached BPML, ITX map     
    (medclaim_docext), and test data (claim_out.txt) we receive the         
    following error on the For Each Document step.                          
                                                                            
                                                                            
                                                                            
    (NOTE: The zip in Blus Diamond is a sample TX project provided in an    
    HCL training course about using the ITXA doc extract functionality)     
                                                                            
     Refer BPID Details file in Blue Diamond for this PMR.                  
                                                                            
    One difference I can see in the output of ITXA doc extract vs SBI doc   
    extract is in this node in process data.  I have a suspicion this could 
    have something to do with it:                                           
                                                                            
                                                                            
                                                                            
    SBI:                                                                    
                                                                            
    <SplitDocs SCIObjectID="3493281628d4eb633node1"/>                       
                                                                            
                                                                            
                                                                            
    ITXA:                                                                   
                                                                            
    <SplitDocs>com.ibm.spe.standards.base.SplitNode@e4aee365</SplitDocs>    
                                                                            
    Opening PMR in continuation to PMR 49565,082,000. Please advise.        
                                                                            
    NOTE: Please include Bar Speat (sbusecink@maskedemail.ibm.com) in all      
    email communication for this PMR.                                       
                                                                            
                                                                            
    .                                                                       
    *** --- FOR SR USE ONLY ---                                             
    *** XRQXSRprNode2901523207566369                                        
    *** CAG388023 ENG Y                                                     
    *** MTS                                                                 
    *** 5725D06:520/5725D0600:520 (ENT)

    Resolution Description:

    09:03 pm05/16

    ITXA development has looked into this and they have stated that ITXA is currently not unable to duplicate what SI is doing because ITXA's ProcessData cannot hold a true Object - like an ArrayList.  When DocumentExtractionService calls SPEContext.setWFContent with the ArrayList, it can only put in String values of the objects in the list,  which is why you see "com.ibm.spe.standards.SplitNode@d12c1bd1".                               <br>                                                                          <br>ITXA development group has suggested that you use SPEContextParams.PDToProcessData=YES.    <br>They said this because this is essentially what occurs anyway when SI's ForEach service runs after SI's DocExtractService and it reads the        <br>SplitDocs ArrayList for each SplitNode object (which holds the document) in the ArrayList.                       <br><br>Although it is recommended that  SPEContextParams.PDToProcessData be set to YES, the SI team has documented this does incur a performance penalty                         

  • Guest
    Reply
    |     Jan 9, 2020

    Opened against Integrator, but data does not show resolution.

    TS000903363 also opened & review with ITXA L2 & could not reproduce (Scroll down to second comment section)

    Reference: 60702,082,000 O18/04/08 | Product: STERLING B2B INTEGRATOR | Created: 2018-04-08 | Modified: 2018-04-17

    Abstract:

    TR// SBI Document Extraction service - SPEContextParms

    Details:

     +TIVOLI 18             -5725D0600  -L146/STRSI -P3S3-18/04/08-17:21 -CE
    *** Electronic submission by customer via SR tool, version 3.4.7        
    *** Preferred contact method: Email-address.                            
    *** Customer contact full name: Numen Ginclor                           
    *** Email: nfulawasuardin@maskedemail.ibm.com                                       
                                                                            
    .                                                                       
    Problem Details                                                         
    .                                                                       
    Product or Service: Sterling B2B Integrator 5.2.0                       
    Component ID: 5725D0600                                                 
    .                                                                       
    Operating System: Linux                                                 
    .                                                                       
    Problem title                                                           
    SBI Document Extraction service - SPEContextParms.PDToProcessData       
    issue                                                                   
    .                                                                       
    Problem description and business impact                                 
                                                                            
    For the SPEContextParms.PDToProcessData parameter,  While setting this  
    value to NO does appear to stop the split documents from being written  
    to Process Data, the For Each Document service of SBI doesn
    t seem to   
    be able to iterate through them as it is able to when using the SBI     
    Document Extraction service.  When using the attached BPML, ITX map     
    (medclaim_docext), and test data (claim_out.txt) we receive the         
    following error on the For Each Document step.                          
                                                                            
                                                                            
                                                                            
    (NOTE: The zip in Blus Diamond is a sample TX project provided in an    
    HCL training course about using the ITXA doc extract functionality)     
                                                                            
     Refer BPID Details file in Blue Diamond for this PMR.                  
                                                                            
    One difference I can see in the output of ITXA doc extract vs SBI doc   
    extract is in this node in process data.  I have a suspicion this could 
    have something to do with it:                                           
                                                                            
                                                                            
                                                                            
    SBI:                                                                    
                                                                            
    <SplitDocs SCIObjectID="3493281628d4eb633node1"/>                       
                                                                            
                                                                            
                                                                            
    ITXA:                                                                   
                                                                            
    <SplitDocs>com.ibm.spe.standards.base.SplitNode@e4aee365</SplitDocs>    
                                                                            
    Opening PMR in continuation to PMR 49565,082,000. Please advise.        
                                                                            
    NOTE: Please include Bar Speat (sbusecink@maskedemail.ibm.com) in all      
    email communication for this PMR.                                       
                                                                            
                                                                            
    .                                                                       
    *** --- FOR SR USE ONLY ---                                             
    *** XRQXSRprNode2901523207566369                                        
    *** CAG388023 ENG Y                                                     
    *** MTS                                                                 
    *** 5725D06:520/5725D0600:520 (ENT)                                     
     +TIVOLI 18             -5725D0600  -L14J/-------P3S3-18/04/08-17:21 -AL
     +WATSON RECOMMENDS     -5725D0600  -L103/-------P3S3-18/04/08-17:21 -AT
    This update is being added by the Watson in Support project             
    and is only visible to IBM teams.                                       
                                                                            
    Watson recommends the following knowledge may assist in resolving this  
    issue. Watson is learning from your KMM information. This URL has been  
    added to the KMM tab. Please ensure that you select the                 
    "Contributed to Resolution" appropriately to indicate if the knowledge  
    was helpful or not helpful.                                             
                                                                            
    - MED - IBM How to split xml document using the document extraction serv
                                                                            
     http://www.ibm.com/support/docview.wss?uid=swg21525399                 
                                                                            
    - LOW - IBM Processing a large file takes hours to complete - United Sta
                                                                            
     http://www.ibm.com/support/docview.wss?uid=swg21983408                 
                                                                            
    ***Provided by Watson in Support*** retrieveRanker vDQS X.X.X XXXXXXXX  
     +WATSON RECOMMENDS     -5725D0600  -L103/-------P3S3-18/04/08-17:21 -DA
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     +192835                -5725D0600  -BOL        -P3S3-18/04/08-17:24 -AT
    ---------------------------------------------------------------------   
    ----------------------- Blue Diamond Notice -------------------------   
    ---------------------------------------------------------------------   
    ***IBM Support*** An internal-only reference guide is available to      
    help you at https://ibm.biz/Bd4Qzz                                      
    ***IBM Clients*** If you have registered for a Blue Diamond User ID     
    Thank You.                                                              
    To register for a Blue Diamond User ID visit                            
    https://msciportal.im-ies.ibm.com                                       
    KEYWORD: XXBLUDXX                                                       
     +MSCIRETN              -5725D0600  -BOL        -P3S3-18/04/08-17:33 -AT
    The following file(s) have been uploaded to the Blue Diamond Secure FTP 
    server into folder path:                                                
                                                                            
    /IBM/ITVendors/IBM/60702,082,000                                        
         BP_TEST_ITXA_DocExtract.bpml                                       
         BPID_Details.jpg                                                   
         DocExtract.zip                                                     
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     S5> SERVICE GIVEN= 99  SG/99/                                          
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     S5> SERVICE GIVEN= 99  SG/99/                                          
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     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/09-12:25 SAT
     S5> SERVICE GIVEN= 99  SG/99/                                          
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/09-13:01 -AT
    ECuRep Mail Gateway - mail from support                                 
    Send to: nfulawasuardin@maskedemail.ibm.com,sbusecink@maskedemail.ibm.com              
    /ecurep/pmr/6/0/60702,082,000/mail20180409-150110-techsupport           
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/09-13:03 -CT
     +Do, Neercep   -5725D0600  -L18Z/-------P3S3-18/04/09-13:03 -AT
    Contact Made by mail                                                    
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/09-13:03 -AT
    ECuRep Mail Gateway - mail from support                                 
    Send to: nfulawasuardin@maskedemail.ibm.com, sbusecink@maskedemail.ibm.com             
    /ecurep/pmr/6/0/60702,082,000/mail20180409-150300-techsupport           
     +Do, Neercep   -5725D0600  -L18Z/-------P3S3-18/04/09-13:03 -AL
     +Do, Neercep   -5725D0600  -L18Z/-------P3S3-18/04/09-13:03 -AL
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/09-13:03 -CC
     S5> SERVICE GIVEN= 99  SG/99/                                          
    CLIENT REP:  Numen Ginclor, Bar Speat                                   
         PHONE:                                                             
        E-MAIL:  nfulawasuardin@maskedemail.ibm.com.,                                   
                 sbusecink@maskedemail.ibm.com                                 
                                                                            
    PROBLEM:                                                                
    SBI Document Extraction service - SPEContextParms.PDToProcessData       
    issue                                                                   
                                                                            
                                                                            
                                                                            
    For the SPEContextParms.PDToProcessData parameter,  While setting this  
    value to NO does appear to stop the split documents from being written  
    to Process Data, the For Each Document service of SBI doesn't seem to   
    be able to iterate through them as it is able to when using the SBI     
    Document Extraction service.  When using the attached BPML, ITX map     
    (medclaim_docext), and test data (claim_out.txt) we receive the         
    following error on the For Each Document step.                          
                                                                            
                                                                            
                                                                            
    (NOTE: The zip in Blus Diamond is a sample TX project provided in an    
    HCL training course about using the ITXA doc extract functionality)     
                                                                            
     Refer BPID Details file in Blue Diamond for this PMR.                  
                                                                            
    One difference I can see in the output of ITXA doc extract vs SBI doc   
    extract is in this node in process data.  I have a suspicion this could 
    have something to do with it:                                           
                                                                            
                                                                            
                                                                            
    SBI:                                                                    
                                                                            
    <SplitDocs SCIObjectID="3493281628d4eb633node1"/>                       
                                                                            
                                                                            
                                                                            
    ITXA:                                                                   
                                                                            
    <SplitDocs>com.ibm.spe.standards.base.SplitNode@e4aee365</SplitDocs>    
                                                                            
    Opening PMR in continuation to PMR 49565,082,000. Please advise.        
                                                                            
    NOTE: Please include Bar Speat (sbusecink@maskedemail.ibm.com) in all      
    email communication for this PMR.                                       
                                                                            
    ITXA VERSION: 9.0.0.7                                                   
                                                                            
    PLATFORM: Linux                                                         
                                                                            
    BUSIMPACT: Medium                                                       
                                                                            
    ACTION TAKEN:                                                           
    I sent the client an email letting them know this issue has been        
    assigned to me.                                                         
                                                                            
    I requested the client send:                                            
    SI logs (speservices, system log and spelogger                          
    ITXA logs ( spelogger, wtxlogger, systemlogger)                         
    speversion.sh all                                                       
    dump_info                                                               
                                                                            
    I've set up a test case and it appears I've reproduced this issue but I 
    need to see if what I observe is the same as the client                 
                                                                            
    EMAIL SENT TO CLIENT REP:                                               
    Hello Heena and Don                                                     
                                                                            
    Thank you for contacting the ITXA Remote Support Team.    My name is Tim
    Rabbitt and this issue has been assigned to me.                         
                                                                            
    To assist you with this issue can you please send me:                   
    SI logs (speservices, spelogger, system log from when this issue occurs)
    ITXA logs (spelogger, wtxlogger, systemlogger)                          
    Results from the command: speversion.sh all                             
    Results from the SI, dump_info.sh command                               
                                                                            
    Regards,                                                                
    Ker Blocelf                                                             
                                                                            
    Hello Don and Heena:                                                    
                                                                            
    I forgot to mention that I'd like to get the status report from the BP  
    run as well.                                                            
                                                                            
                                                                            
    Regards,                                                                
    Ker Blocelf                                                             
                                                                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to contact the client no later than April 12, 2018 if   
    the following has not been received by then.                            
                                                                            
    SI logs (speservices, system log and spelogger                          
    ITXA logs ( spelogger, wtxlogger, systemlogger)                         
    speversion.sh all                                                       
    dump_info                                                               
    status report                                                           
                                                                            
    Compare client test results versus what I observe                       
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/10-18:54 -AT
    ECuRep Mail Gateway - Received Mail and stored in ECuRep                
    Mail From: "Numen Ginclor2" <nfulawasuardin@maskedemail.ibm.com>                    
    /ecurep/pmr/6/0/60702,082,000/mail20180410-205418-Heena_Chandna2        
    File: mail.html                                   8304 bytes            
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     +ECUREP PMRUPDATE R7 P -5725D0600  -L109/SPE   -P3S3-18/04/10-18:54 -AT
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/10-18:55 -AT
    ECuRep Mail Gateway - Received Mail and stored in ECuRep                
    Mail From: "Numen Ginclor2" <nfulawasuardin@maskedemail.ibm.com>                    
    /ecurep/pmr/6/0/60702,082,000/mail20180410-205510-Heena_Chandna2        
    File: mail.html                                   8848 bytes            
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     +ECUREP PMRUPDATE R7 P -5725D0600  -L109/SPE   -P3S3-18/04/10-18:55 SAT
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     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/10-19:25 SAT
     S5> SERVICE GIVEN= 99  SG/99/                                          
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/10-19:27 -CC
     S5> SERVICE GIVEN= 99  SG/99/                                          
    CLIENT REP:  Numen Ginclor, Bar Speat                                   
         PHONE:                                                             
        E-MAIL:  nfulawasuardin@maskedemail.ibm.com.,                                   
                 sbusecink@maskedemail.ibm.com                                 
                                                                            
                                                                            
    ACTION TAKEN:                                                           
    Heena sent the same email twice in which she cc'd support asking her    
    colleague to provide us with the info/logs to reproduce this issue      
                                                                            
    EMAIL RECEIVED FROM CLIENT REP:                                         
    ++ Roydan.                                                              
                                                                            
    Request you to recreate the scenario and provide logs with the help of  
    Tech admin team.                                                        
                                                                            
    Thanks & Regards,                                                       
    Numen Ginclor                                                           
                                                                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to contact the client no later than April 13, 2018 if   
    the following has not been received by then.                            
                                                                            
    SI logs (speservices, system log and spelogger                          
    ITXA logs ( spelogger, wtxlogger, systemlogger)                         
    speversion.sh all                                                       
    dump_info                                                               
    status report                                                           
                                                                            
    Compare client test results versus what I observe.  L2 support has      
    already set up a test case                                              
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/11-12:05 -AT
    ***************** Blue Diamond Enhanced Secure Support *****************
    DevNode1Logs.zip                                                        
    for a Blue Diamond ESS Client was sent to ECuRep by mistake and will be 
    deleted. Please inform the client to re-send the file to                
    msciftpgw.im-ies.ibm.com Ask them to register for a                     
    Blue Diamond User ID at https://msciportal.im-ies.ibm.com if needed.    
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/11-12:05 -AT
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    Mail From: Bar Speat <sbusecink@maskedemail.ibm.com>                       
    /ecurep/pmr/6/0/60702,082,000/mail20180411-140503-Don_Smith             
    File: DevNode1Logs.zip                          549983 bytes            
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     +ECUREP PMRUPDATE R7 P -5725D0600  -L109/SPE   -P3S3-18/04/11-12:05 -CG
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    Contact Made by mail                                                    
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/11-12:38 -AT
    ECuRep Mail Gateway - mail from support                                 
    Send to: Bar Speat <sbusecink@maskedemail.ibm.com>                         
    /ecurep/pmr/6/0/60702,082,000/mail20180411-143732-techsupport           
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     S5> SERVICE GIVEN= 99  SG/99/                                          
    CLIENT REP:  Numen Ginclor, Bar Speat                                   
         PHONE:                                                             
        E-MAIL:  nfulawasuardin@maskedemail.ibm.com.,                                   
                 sbusecink@maskedemail.ibm.com                                 
                                                                            
                                                                            
    ACTION TAKEN:                                                           
    Bar Speat sent an email stating that he's sending the logs through      
    Heena. I let him know I got his update.                                 
                                                                            
    EMAIL RECEIVED FROM CLIENT REP:                                         
    Hi Tim,                                                                 
                                                                            
                                                                            
                                                                            
    The failed step in the test BP doesn?t have a status report.  I?ve      
    included a screenshot of that in the zip file along with the logs, etc. 
    I believe Heena has also uploaded all of the objects that you would need
    to recreate this easily in a system on your side, please let us know if 
    you don?t have those objects.                                           
                                                                            
                                                                            
                                                                            
    Heena, could you please upload the attached zip to blue diamond?        
                                                                            
                                                                            
                                                                            
    Thanks,                                                                 
                                                                            
    Don                                                                     
                                                                            
    EMAIL SENT TO CLIENT REP:                                               
    Hello Don:                                                              
                                                                            
    I received your update and yes I do have the artifacts to reproduce this
    issue and I believe I have but I want to review your logs versus mine to
    ensure we're seeing the same exact behavior as I continue with the      
    investigation.                                                          
                                                                            
    I look forward to getting the logs from Heena.                          
                                                                            
    Regards,                                                                
    Ker Blocelf                                                             
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to contact the client no later than April 13, 2018 if   
    the following has not been received by then.                            
                                                                            
    SI logs (speservices, system log and spelogger                          
    ITXA logs ( spelogger, wtxlogger, systemlogger)                         
    speversion.sh all                                                       
    dump_info                                                               
    status report                                                           
                                                                            
    Compare client test results versus what I observe.  L2 support has      
    already set up a test case                                              
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/11-13:57 -AT
    ECuRep Mail Gateway - Received Mail and stored in ECuRep                
    Mail From: "Numen Ginclor2" <nfulawasuardin@maskedemail.ibm.com>                    
    /ecurep/pmr/6/0/60702,082,000/mail20180411-155648-Heena_Chandna2        
    File: mail.html                                  16391 bytes            
     +ECUREP PMRUPDATE R7 P -5725D0600  -L109/SPE   -P3S3-18/04/11-13:57 -CG
     +ECUREP PMRUPDATE R7 P -5725D0600  -L109/SPE   -P3S3-18/04/11-13:57 -AT
     +MSCIRETN              -5725D0600  -BOL        -P3S3-18/04/11-14:06 -AT
    The following file(s) have been uploaded to the Blue Diamond Secure FTP 
    server into folder path:                                                
                                                                            
    /IBM/ITVendors/IBM/60702,082,000                                        
         DevNode1Logs.zip                                                   
     +MSCIRETN              -5725D0600  -L109/SPE   -P3S3-18/04/11-14:06 SCG
     +MSCIRETN              -5725D0600  -L109/SPE   -P3S3-18/04/11-14:06 SAT
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/11-14:22 -AT
    ECuRep Mail Gateway - mail from support                                 
    Send to: "Numen Ginclor2" <nfulawasuardin@maskedemail.ibm.com>                      
    /ecurep/pmr/6/0/60702,082,000/mail20180411-162159-techsupport           
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/11-14:22 -CT
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/11-14:24 -CR
     S5> SERVICE GIVEN= 99  SG/99/                                          
    CLIENT REP:  Numen Ginclor, Bar Speat                                   
         PHONE:                                                             
        E-MAIL:  nfulawasuardin@maskedemail.ibm.com.,                                   
                 sbusecink@maskedemail.ibm.com                                 
                                                                            
                                                                            
    ACTION TAKEN:                                                           
    Heena sent sent an email stating the files have been uploaded to the BD 
    site. I have received them and I informed Heena of this.                
                                                                            
                                                                            
    EMAIL RECEIVED FROM CLIENT REP:                                         
    Zip file uploaded to Blue Diamond.                                      
                                                                            
    Thanks & Regards,                                                       
    Numen Ginclor                                                           
                                                                            
                                                                            
    EMAIL SENT TO CLIENT REP:                                               
                                                                            
    Hello Heena;                                                            
                                                                            
    I have received the logs and I'll look into this issue.                 
                                                                            
                                                                            
    Regards,                                                                
    Ker Blocelf                                                             
                                                                            
                                                                            
    ACTION PLAN:                                                            
                                                                            
    ITXA L2 support to investigate and provide an update no later than April
    16, 2018                                                                
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/11-14:24 SCC
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/11-14:24 SAT
     S5> SERVICE GIVEN= 99  SG/99/                                          
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/11-15:43 -CR
     S5> SERVICE GIVEN= 99  SG/99/                                          
    ACTION TAKEN:                                                           
    Client has a 9.0.0.8 build 10 runtime and 9.0.0.7 build 20 UI           
                                                                            
                                                                            
    Reviewing logs and researching                                          
                                                                            
                                                                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update no later than April
    16, 2018                                                                
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/12-02:49 -CC
     S5> SERVICE GIVEN= 99  SG/99/                                          
    ACTION TAKEN:                                                           
    Client has a 9.0.0.8 build 10 runtime and 9.0.0.7 build 20 UI           
                                                                            
                                                                            
    Reviewing logs and researching                                          
                                                                            
                                                                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update no later than April
    16, 2018                                                                
     =Untan, Sell           -5725D0600  -L109/-------P3S3-18/04/12-09:31 -AL
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/12-18:01 -CR
     S5> SERVICE GIVEN= 99  SG/99/                                          
    ACTION TAKEN:                                                           
    Client has a 9.0.0.8 build 10 runtime and 9.0.0.7 build 20 UI           
                                                                            
                                                                            
    Reviewing logs and researching                                          
                                                                            
                                                                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update no later than April
    16, 2018                                                                
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/12-19:27 -CR
     S5> SERVICE GIVEN= 99  SG/99/                                          
    ACTION TAKEN:                                                           
    Reviewing logs and researching                                          
                                                                            
                                                                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update no later than April
    16, 2018                                                                
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/12-23:52 -CR
     S5> SERVICE GIVEN= 99  SG/99/                                          
    ACTION TAKEN:                                                           
    Reviewing logs and researching                                          
                                                                            
                                                                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update no later than April
    16, 2018                                                                
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/13-01:50 -CR
     S5> SERVICE GIVEN= 99  SG/99/                                          
    ACTION TAKEN:                                                           
    Reviewing logs and researching                                          
                                                                            
    I sent an inquiry to Barry and Andrea to see if they have any insight   
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update no later than April
    16, 2018                                                                
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/13-18:32 -CC
     S5> SERVICE GIVEN= 99  SG/99/                                          
    ACTION TAKEN:                                                           
    Reviewing logs and researching                                          
                                                                            
    I sent an inquiry to Barry and Andrea to see if they have any insight   
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update no later than April
    16, 2018                                                                
                                                                            
    Any feedback from Barry/Andrea?                                         
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/16-14:40 -CR
     S5> SERVICE GIVEN= 99  SG/99/                                          
    ACTION TAKEN:                                                           
    Researching - working with SI (Barry/Andrea)                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update later tonight      
    (April 16, 2018)                                                        
                                                                            
    Any feedback from Barry/Andrea?                                         
     +Do, Neercep   -5725D0600  -L109/SPE   -P3S3-18/04/17-02:10 -CC
     S5> SERVICE GIVEN= 99  SG/99/                                          
    CLIENT REP:  Numen Ginclor, Bar Speat                                   
         PHONE:                                                             
        E-MAIL:  nfulawasuardin@maskedemail.ibm.com.,                                   
                 sbusecink@maskedemail.ibm.com                                 
                                                                            
                                                                            
                                                                            
                                                                            
                                                                            
    ACTION TAKEN:                                                           
    I'm still working with Barry/Andrea to see if they have any insight to  
    this issue.                                                             
                                                                            
    I let the client know we are stil investigating.                        
                                                                            
                                                               
                                                                            
    EMAIL SENT TO CLIENT REP:                                               
    Hello Heena:                                                            
                                                                            
    Just letting you know that I'm continuing to look into this invalid     
    iterator issue for you.  I'll keep you updated on our progress.         
                                                                            
                                                                            
    Regards,                                                                
    Ker Blocelf                                                             
                                                                            
                                                                            
                                                                            
    ACTION PLAN:                                                            
    ITXA L2 support to investigate and provide an update no later than April
    19, 2018                                                                
                                                                            
    Any feedback from Barry/Andrea?                                         
     +ECUREP PMRUPDATE R7 P -5725D0600  -L503/-------P3S3-18/04/17-02:10 -AT
    ECuRep Mail Gateway - mail from support                                 
    Send to: "Numen Ginclor2" <nfulawasuardin@maskedemail.ibm.com>                      
    /ecurep/pmr/6/0/60702,082,000/mail20180417-041033-techsupport

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